Van Marcke's Ace Hardware

Buyer Beware... This place sucks! It seems that they have a no return policy on a product line of bolts, nuts and other fasteners by the name: "Hillman" All kinds of problems with this policy exist! 1) No one made me aware of this policy when I made the purchase. I worked with a man who couldn't find the size that I was actually looking for but the nature of my project meant that I was somewhat flexible so I thought I would purchase the ones they had and if I found the size I really wanted elsewhere, I would return the big ones he had found and get my money back. 2) The guy at checkout didn't make me aware of this policy. 3) No where on the receipt does it state that this is policy. 4) The bolts and nuts that I purchased do not have the product name on them. 5) The guy at the counter when I tried to make the return had a very snarky attitude and pointed at the wall behind him and said they have signs all over the place about the policy. I only saw one sign that wasn't even close to noticeable and wouldn't have caught any ones attention without someone pointing it out. I had not even taken the bolts out of the bag, so there was no chance of them being damaged. I will never walk into this Ace Hardware again and intend to tell everyone I know about their customer "treatment".

10/2 About 1 pm. I was asked if needed help quickly. Nice young man. I needed wire cutters and there is 2 sections of these. Nice employees at register also. I also asked if carry cement but lady was unsure. Be back for it later.

I'm changing my review for a couple of reasons. Even though the store "manager" was somewhat rude to my brother, the owner, or other regional manager, called my brother back. My brother brought the one month old and falling apart ice chest back and they gave him another one without me having to take the time to make a copy of my credit card statement to mail out. Thank you! The Ace Hardware in my neck of the woods is great and I'm glad this one remedied the problem! Thank you so much and I appreciate your honesty and help in solving this problem! And, the lady at the register was totally awesome 👍

Nice place and helpful people. Didn't have what I needed but they tried.

I give them a 4 because they didn't have the item I needed.