The UPS Store

I hardly ever write reviews, especially for places other than restaurants, but I had such a good experience here. A gentleman wearing a cowboy hat/fedora was beyond nice. He was patient, knowledgeable and extremely helpful. Thank you!

Clean, professional business. Mary is amazing to work with and her staff is equally as helpful and friendly. So accommodating, absolutely no issues with packages over the 5 years I’ve had a box. I don’t care where I live in KC, I’ll make the drive for the quality customer service. Also, the printing services are quick and great quality the times that I have used them. Highly suggest this location.

As a former employee, This is by far the best UPS store to go to and to work for. The entire staff is stupidly nice and goes well above the expectations for customer service. All of them are very very nice and negotiable, and have no problem at all explaining said thing that may not make sense at first. The only negative reviews on here I assure you is one’s from customers who could not be helped anymore than they already have been helped. Please keep in mind that this is not the Delivery side of ups (you know with the drivers) but instead it is the customer service and retail end of ups. No they cannot fix all of your problems like the ‘United Problem Solvers’ trade mark but can fix a good 89% of them. Which is saying a lot since most customer service centers can’t even half that. As for my experience working there; I’ve never been treated and cared for so nicely. Everyone in the staff does truly care. The manager, Mary, possibly has the biggest heart of all though. She did not hesitate to help me out as much as she could, and that is truly deeply appreciated. Not only as a manager to the employees but also the customers too. There’s been countless times where she does go above and beyond for the customer’s print job or claim invoice. I strongly recommend going here for all your packaging and service needs.

Really appreciate Samuel and his hard work. His interaction with his co-workers and the other customers were exemplary. Thank you!

The older lady that works there is sooooo rude ! She told me she wasn’t going to help me and to have the other guy help me all because I told her that she can scan my code on my phone ! I’m not sure how she’s still working there, she’s rude to all the costumers and the workers there !!