The UPS Store

I love coming to this UPS store. I will drive from Tolleson to receive service from Lucy! Today she had a well deserved day off so I was helped by Mani & Josh! 5 stars!! more if I could!!

Extremely Rude & Suspicious Behavior by staff. I’m concerned that this staff member refused to give a receipt for this Amazon drop off. During the same visit we dropped off multiple items that all shipped separately. I got receipts for all items except for one! When it’s time to hand over the high value shipment which received a “special label” her computer is now all of a sudden “malfunctioning” and she is unable to provide a drop off receipt. She says there is nothing she can do, then proceeded to say “You can take a photo of it”. Which doesn’t prove it was dropped off. But nonetheless I take the photo… It takes her a few seconds to register what she has asked me to do and then she changes her tune to “You have to delete that I don’t want to be in the photo. If you don’t delete it I’m calling the police.” Extremely suspicious behavior considering she wouldn’t print a receipt for ONLY THIS PACKAGE, and then quickly changed her tune when she realized she’s in the photo as if she is responsible for having received this package… BINGO! If there’s any missing packages out of this store, this is so incredibly suspicious she refused to give a receipt for a high value shipment. You ought to look into her, she may be stealing packages.

I normally do not take time write bad reviews however this time I HAD TO!! This by far was the most shocking and worst service I haven’t ever received at a UPS Store or any store for that matter in a very long time. I was in complete awe by the disrespect and the poor service and attitudes of the young adults (children rather) that they have operating this store. I arrived at the store well before 6:00, I needed two forms printed out, one form notarized and for them to be mailed out. One of the workers printed the forms out but when he went to charge me at the register I told him that I still needed the forms notarized… when I told him that, an employee named Alexa walked up and told me that notaries were closed? I asked her what time does the store stop doing notary services and she said 6:00. I was in the store before 6:00 standing in line. Had I came after 6:00 I would not have been in the store because the doors would have been locked, not to mention I have time stamps on the emails that I sent to the store to have printed out. When I explained this, Alexa said “well the doors are locked” … I said they weren’t locked when I arrived or else I would not be in the store?… her attitude was extremely off putting I do not understand how she even received a position in service, she is an incredibly bad look for the store. When I asked Alexa why she would be denying me services if technically I arrived before the store closed, then employee Imani jumped in and said that she was the only person in the store with a notary license and that she has the right to choose when and if she wants to notarize something. I was extremely shocked by not only their low level of service but also by the attitudes and the courage they had to talk to paying customers the way the were. I have never seen anything like it, and coming from a service background I would not dare to ever speak to a customer in that way. The whole reason why I was at the store to begin with is because a month and a half ago I came to this store to have an application for myself to be a notary agent notarized, however Imani did it incorrectly and forgot to stamp the bond which caused my application to be rejected, which ultimately interfered with my ability to work in certain roles and assignments within my organization, which honestly was already upsetting and a whole separate complaint in itself. After I was denied service I explained to them why I was there and explained that had that mistake not been made on the original form then I would not have had to come back, and that since the mistake was in fact made that the least they could do was honor my request to have the new form notarized even though I was the last customer and they all were rushing to get home. I told them I understand it’s the end of the day and everyone wants to get home, but I realllllly need this for my job and fair is fair, if I was there before the store closed they should honor my request for service. Imani responded and said “well if I messed up the last one then why would you come back?!” I responded and told her so that she could correct it, learn from the mistake and not charge me for something I already paid for. She then said that she was going to, and would have notarized the paper for me but she chose not to because I made a “big deal” out of it?!?! I literally could not believe my ears. I just said, well if that were the case then why would you not have jumped in when Alexa told me no, and told her that you have it handled. Instead she lied and told me the registers were closed already (which they weren’t, one was still open) I spent over $40 last time I was here to have the forms printed, notarized and have it sent certified mail, I didn’t want to nor did I I think I should have to pay that again due to an error your employee made?!

The woman behind the counter was rude and disrespectful. She didn't know how to handle a return for Amazon and was arguing with me about it.

Nobody should go there, send my package and they put wrong location, be careful because they told you is right and if you have problem solve it with customer service, they’re useless and they make your package get loss. Bad place hope somebody replace the staff soon before the business close for that.