The UPS Store

Fantastic customer service every time! Bryanna has helped me mail legal documents overseas for the past year. She is always so friendly, organized, and extremely knowledgeable. I highly recommend using this store!

This was the most difficult Amazon return I have ever had. The employee who claimed she owned the store was rude and difficult. (I later heard from the actual owner that was mortified that her employee treated me so poorly and lied about owning her store was actually her store manager)She took a customer in the middle of my return. Offered me a $40 box and $30 saying if I purchased a box she had to tape it shut. to put 2 lampshades in the box and tape it shut $30 seemed extreme, $3 to print the label. I was actually willing to purchase the box and label and purchase a $6 tiny roll of packaging tape but the fake owner was so unbearably mean and rude I took my items and left. I have used this store for years and sadly the previous owners sold their store and the new management tried everything possible to make my return complicated, difficult, uncomfortable and impossible. I thought maybe it was me but walked the exact same order into FEDEX in Greenwood Village off of belleview and they were so helpful, taped my boxes up for free, printed my return labels for free and were incredibly kind and helpful had me in and out in 5 minutes! . FEDEX now has a new client for life. STEER CLEAR OF THIS STORE IF YOU VALUE CUSTOMER SERVICE- they need a lot of work admittedly from the owner they need a lot of additional training. I posted my experience on nextdoor and it seems the rude employee experience and extreme charges here I are a widespread trend. Do not recommend

Some of the best customer service I have ever received from any kind of business. I usually am in there in the morning with the morning crew, and they have just been absolutely amazing between helping with notary services, amazon returns, taking notes for our personal account information, and they are always just so nice to work with (: Special shoutout Scott, and I unfortunately don't know her by name, but the notary that is usually there in the mornings is an absolute doll!

Great job on passport photos. Very helpful solving problems and finding solutions. Wonderful friendly service, and good music.

Came in with a drop off Amazon return and UPS refused to ship it per the Amazon return instruction. They insisted that I pay extra for the shipping label, the box they replaced my packing with and for shipping the product- although it was all covered through what I already paid through Amazon. UPS, don’t charge your customers extra because you have a bad deal with Amazon.