The UPS Store

I've been into this store several times and 9/10 times the staff are very rude and disrespectful. They act as if doing their job is an inconvenience, I've witnessed them treat other customers this way as well. There have been multiple times where I have offered to help other customers because the clerks have basically said they won't help them. It's been my experience that if the transaction consists of anything other than scanning a label and tossing the package into a box from the cash register, they are angry, rude, disrespectful and not willing to do what needs to be done. When I have pushed back on the staff on what could or should be done, I've been argued with or told that they don't have to do that. I've also witnessed this behavior to other customers while waiting in line. I shouldn't have to argue with staff in order for them to do their job. It's come to the point where I DREAD going there but there isn't another option but driving clear into Des Moines. This is nothing new and has been going on for over a year, so I don't imagine management or ownership will do anything. But atleast this might warn others in the community. Edit to add** As you can see for yourself by the "owners" very professional response below. Asking if the label can be manually entered is not quite the same as demanding. Printing another label at the store was not offered to me as a solution during that specific instance. No solution was offered at all actually, and when I pushed back stating manually entering the information WAS an option, I was told that "not every job has to make it work". I might add that there were no other customers in the store at all and no line requiring the process to be "sped up". But, this is only one of MANY instances I have both experienced and witnessed. The "owner" response to this review really speaks for itself supporting this review.

The people who work here have real sour puss attitudes. I understand working is hard, dealing with customers is hard, but if you don't like your job it shows. And the employees show it... Ether corporate needs to treat their employees better, customers need to treat them better, or they need to find new employment. Cuz it is not pleasant being in that store you can feel the tension.

Had my wife return my package today that I didn't mean to buy. And when she went inside to drop it off the lady that was working was extremely rude, demanding, and beyond disrespectful. If I ever go in there myself and have to deal with this after this current date, hope they don't expect me to be nice. Bad day or not whatever you have going on it isn't my problem. All you have to do is take my package and do your job. Deal with it and get over it. I called the store to demand an explanation and she goes on about all of the vendors they deal with I explained I don't care about your vendors I'm here about my business with you and she hung up on me I tried calling back and they didn't answer

The woman at the counter was absolutely fantastic! Super nice and helpful.

No problems everytime ive come in to ship an Amazon return.