The Restoration Doctor

Not enough words to describe how great The Restoration Doctor was!! We had a flood at our house on a Sunday afternoon and within 2 hours they had workers at our house. They were so nice and knowledgeable and walked us through the process with our Insurance Company making a daunting experience much easier. I would highly recommend them!!

I called and spoke with Mike regarding a need for reconstruction after an electrical fire. I wanted a estimate so that I can decide on what company to use. Mike kindly informed me that they do not do free estimates. I understand that it is time consuming to an extensive quote for repairs, keep in mind I was asking only for an estimate not the quote as that comes later, but if you don't put in the effort to work with a potential customer your not going to get the job. Each company is free to operate their company in a manner they choose but as a business owner, I found Mike's attitude towards a potential customer disheartening.

The Restoration Doctor assisted me after a pipe break in my home. My entire house was a mess and their team came out to help during a very stressful time. Everyone was very knowledgeable and helped put me at ease. They got my house and life back to normal in no time! Thank you Eric & everyone at The Restoration Doctor! I highly recommend calling them.

Had a house fire with a total loss on the interior, and exterior needing siding, deck and windows replaced. Work took a year to complete.This included everything getting removed down to the studs including electrical and plumbing, with areas where the studs even were replaced. Eric (business owner) came HIGHLY recommended after restoring a house fire with similar levels of severe damage with a homeowner we know personally just raving about Eric and his company. Eric was highly professional and adept at navigating the insurance process. He knew how to communicate with the adjusters to ensure that reimbursements provided the funding needed to properly repair the home- no easy feat. He also was extremely helpful in general with navigating the insurance process for personal possessions (not related to what his company takes care of) and took the extra step of photographing all of our possessions prior to removal so it would be easier for me to properly list everything for insurance submission. Be sure to ask him questions about tips on working with the insurance company- saved me a ton of work of doing things multiple times or missing a lot of information that might have resulted in the insurance not reimbursing. Frankly, I was initially so skeptical that he could possibly repair the home that we planned on moving out and purchasing a new home. We have severe allergies and asthma that require frequent trips to the ER, and it seemed inconceivable at the time he could mediate all of the intense smoke and yuck fumes in the home. He did though, and did it extremely well. There is ZERO trace of any fire damage. The restoration turned out beautifully and the entire house presents now like a beautiful new build. My daughter and I joke that Eric might be OCD due to tiny little details that we would not have bothered even to mention catching his eye, and he personally would fix or make the adjustments needed for a perfect completion. Our home was utterly transformed. He has before and after pictures- ask to see them. They are mind-blowing. His "soft skills" are also commendable. Of course you want a contractor with skills for the hands-on work which he has. But he also excels at dealing both with the adjusters and mortgage company while also being skilled at dealing with homeowners who are stressed and clueless how the whole process works. Insurance did not want to reimburse initially for our fireplace, replacing electrical, new siding and many more expensive repairs- he always knew what to do so that needed repairs would eventually get approved. There were a slew of decisions to constantly make. He had the ability to listen to rather vague generalizations from us about choices and absolutely pinpoint what we wanted even when we didn't really know what we wanted. He knows how to pace the process so you are not overwhelmed with everything all at once. I most appreciate his commitment to ensuring that the allergies and asthma concerns were addressed and consistently ensured his workers every step of the way took care of any potential concerns resulting in the home being entirely stripped of anything that triggers allergies/asthma. Not easy given our three biggest triggers of asthma are smoke, dust and mold and even tiny amounts are hugely problematic for us. At the end, he completed the work on the timeline he originally discussed. He will give you his best estimate- a sincere and authentic estimate of how long he thinks it will take and he was spot on. Another important note is that he completed the entire job within budget with the funds reimbursed from our insurance, so no nasty out-of-pocket surprises at the end. In summary, finding a contractor who does what he promises, does it well, does it on budget and in the time frame promised is not a mythical unicorn. Eric is your guy and I cannot recommend this company highly enough- especially if you are dealing with a fire issue. Our lives have returned to normal, except now in this beautiful home :)

The Restoration Doctor responded on a holiday weekend to water damage in our home. They acted quickly and professionally and made us feel confident that the damage could be repaired. They even worked with us on cost to help us out. I recommend. We live in Macomb, MI.