The Honey Baked Ham Company

I was calling to ask a few questions, didn’t get to ask a few more, than I was hanged up on. Was thinking placing an order. Well if this how I’m going to be treated, then I’ll spend my money else were. And I do have a big family, your loss not mine. And it seemed to me I wasn’t worth there time. I can understand if you’re busy. But yeah, you’re not worth my time either. And I was even recommended by at least three people.

I purchased my 1st honey baked, bone in 12 lbs ham this week after hearing how great they were! When I got to the store it was obviously shift change, as the back of house employees were hanging around the behind the counter out front. A young man volunteered to help me since another young lady was busy with another customer. I explained I'd never purchased a ham from them, told him the size I wanted and asked a few questions. He brought me one ham from the back, the foil wasn't closed, it was loose on the front and he showed me the face of the ham. It looked OK and I asked him to cover it in foil so it would be sealed when refrigerated at home. He brought out 2 small pieces of Walmart regular foil and tried to help me make it work. That didn't bother me too much even though I was paying almost 130$ for a ham, he was trying to be helpful. The next day when I attempted to unwrap the ham, it had a 3x4 spot of their "signature crispy glaze" that was adhered to the wrap, that was it, not even on the ham. I called the store and was told that even though that's "not how it's supposed to be" it was still good. The back production manager told the employee I was on the phone with that. When I asked was the manager there the employee said yes that's who said it would be "ok." I asked if I could bring it back for an exchange since the ham wasn't as it should be, and was told no, they'd have to throw it away. So hard to believe this is how they normally do business. I won't be buying another ham from Honey baked hams again. At least not the Huntsville Alabama Honey Baked Hams.

The Ham we got this year was one of the best we have had in a while. Everyone was nice and friendly. Will definitely be back!

Very bad experience! Pre-ordered turkey for Thanksgiving yesterday. Received a confirmation number and was told we could pick it up between 7 a.m. and 8 p.m. today. My husband stood in line for 2 hours this morning (2 days prior to Thanksgiving) only to be told at the last minute that there were no turkeys left. I assured him that we pre-ordered and we have a confirmation number. The employees LOCKED the doors! After several minutes they unlocked the doors and said frozen turkeys were on the way from Birmingham, Chattanooga and other places. So this is a company that is good at taking reservations, but fail miserably at KEEPING reservations.

We've ordered our holiday meals from here the last two years and it's been very easy. The food is easy to cook and delicious! Order ahead and show up to just pick up your order. Get the sweet potatos!!