The Home Depot

My mom bought a new refrigerator, and it was delivered so damaged, with a ripped up cord and bent metal frame, that they couldn’t level it and we were scared of an electrical fire. They it away, and I t took almost two weeks for the replacement to arrive. The same delivery guys took it out of the box in the driveway, carried it into the house and gouged it on the door latch on the way in. The stainless steel refrigerator has a HUGE deep scratch all down the center of both doors now. My mom had to live out of coolers and buy ice for almost two weeks… she wasn’t going to do that again. Home Depot offered a small discount of this second refrigerator. I am disgusted. This is a woman who survived cancer, who has been kind and gracious, who accepted living out of cooler… Home Depot delivers two severely damaged refrigerators and left her without one for nearly two weeks, and they offered her $200?! Shame on them. Never buying anything from Home Depot again. It was terrible customer service.. once we got through the hour long wait to call, we would get transferred multiple times and no one we talked to seemed to have ever been trained. My mom should have been given this refrigerator for free. All of the stress and inconvenience, and the terrible quality of service and the audacity to deliver TWO severely damaged refrigerators over two weeks. Horrible store, horrible company, horrible service.

They have the products I need most of the time. I have had good and bad experiences with order pick up from the store. I don’t know if it’s company wide or just this location. Every time I have been in the store I have found it hard to find any employees to help me out. This isn’t uncommon for big corporate box stores, including a lack of employee knowledge in their department. I would still choose Home Depot over Lowe’s but this store is meh and the company in general is meh.

We've been there a lot and spent a few hundred dollars. Most of the time, it is good, but occasionally, their customer service stinks. For example, the last time we saw over twenty employees, many huddled together and talked, but they did not ask us if they could help us. They'd look and turn away. Sorry, but that's poor training and expectations from management.

Austin in appliances was a rockstar when we came in Saturday. Despite a ton of people he got us in and out quickly and really knew his stuff. I was about to be frustrated when he swooped in - explained everything, scheduled our deliveries and did it all in a friendly professional way. Thanks mate! Great experience and great prices.

If you know what and where the items are, it's an okay store. However, if you need assistance, the employees act like they are in training for a 5k race as they hurry to be some place else. I also hate the self checkout only system. Sometimes, you do get assistance at the checkout, but I think that is a loss prevention act of assistance.