The Home Depot

Home Depot helped me with my countertops for my kitchen. Countertops and installation was a third of what it was at other companies!

I went to Home Depot to get some winter/Christmas decorations. They had well stocked shelfs and neatly placed displays. The staff was polite and very helpful in choosing products to make my project complete.

I’d like to seriously point out that we are very dissatisfied with the experience here. Stood there waiting for help… nobody helped. Asked various times. Waited another 15 minutes. Still no help with the purchase of a Milwaukee kit I needed to purchase. Then while leaving got ridiculed for not getting the tool; by your employees CHRIS STODDARD. I didn’t understand why such poor people service here.. never again will I visit the DOVER Delaware Home Depot store …. Monday , October 30th from 7:20 - 7:45pm nobody can help me get a Milwaukee Tool set , much needed for some projects I have going on. Luckily the next closest Home Depot was open and willing to help. This was a first for me ….

Attitude MUST be a part of the training here! Even asking where an Item " might be" , to the Checkout! You get the " vibe", " Why are you bothering ME" .. And no..Not my First trip here. HASNT changed in 4 years!..!.. Dread knowing I have to come here! (Rental Guys? Much nicer and Friendly) ...fyi !...

Avoid this location! Not only are they not knowledgeable, they’re not helpful. I purchased for a pressure tank from them. I needed some fitting to get it to work. No one was available in plumbing. Went to customer service. Asked them if they had the fittings and if anyone was working in plumbing. Was told “Good Luck” in a sarcastic tone and there would be someone in plumbing. Went back to plumbing and no one’s there. Tried to talk with an associate that was walking by and he just ignored me and kept walking. Found another associate that said she would have someone from that department meet me. Eventually a guy shows up. When I ask him where the fittings might be, he says he works there but really doesn’t know anything about plumbing. He can only tell me where I might find them. Thank God there was another customer there that heard me and he knew right away what I needed.. and told me “Home Depot there doesn’t carry what I needed “ and suggested alternatives. My son says “dad, you got real customer service from a customer, HD service is a joke.” Yup, a 12 yo saw how poor their service was. Won’t be going back there again… and the alternative I went to, not only did the have everything, and knowledgeable, but their prices were extremely competitive… as in better pricing.