Maria (I hope I got that right) helped me today and during our brief interaction, she displayed such genuine kindness and empathy. Her energy is a huge asset to your team. I work in customer service so I know what it takes and how challenging it can be and she’s a freaking queen! I’ve only ever gone out of my way to do a receipt survey one other time, also for phenomenal customer service, so that not only speaks to how rare these kinds of employees are but also shows how immensely some of us appreciate it. The world sucks, offering a safe moment of kindness is more therapeutic than it should be, so thank you Maria!
There was not “one” register open! Customers had no choice but to use self check out! Store employees were just hanging around in case there was a problem with self checkout. They should have been on the registers instead of leaning on them! I was forced to scan and bag a large numbers of items myself. It was ridiculous and I was/am not happy!
The rest of the store was ok but forget about the shoe department. Wow! What a mess. I then asked for someone to order me a pair of shoes since I couldn't find my size in this mess (to avoid shipping like you do at ever other store) and they just said they don't know how the app works.
Very unfair to have signs showing a sale price then charged the regular price. As a customer, I prefer to believe and trust an establishment to be correct on pricing. If I have several items, watching all the numbers at checkout is not always something I do. Sale prices should be current on every item in a store. It was not until I got home, (hours away) I discovered the item was not sold to me at the advertised price but yet the regular price. Unacceptable!
No cashier lanes open. Horrendously long line for self checkout at 9:30am on a Monday morning. Several staff members were at the front of the store overseeing the line, and flat out said “No, just wait in the self checkout line” when asked if they would be opening any cashier lanes.
0
Maria (I hope I got that right) helped me today and during our brief interaction, she displayed such genuine kindness and empathy. Her energy is a huge asset to your team. I work in customer service so I know what it takes and how challenging it can be and she’s a freaking queen! I’ve only ever gone out of my way to do a receipt survey one other time, also for phenomenal customer service, so that not only speaks to how rare these kinds of employees are but also shows how immensely some of us appreciate it. The world sucks, offering a safe moment of kindness is more therapeutic than it should be, so thank you Maria!
a month ago0
There was not “one” register open! Customers had no choice but to use self check out! Store employees were just hanging around in case there was a problem with self checkout. They should have been on the registers instead of leaning on them! I was forced to scan and bag a large numbers of items myself. It was ridiculous and I was/am not happy!
a month ago0
The rest of the store was ok but forget about the shoe department. Wow! What a mess. I then asked for someone to order me a pair of shoes since I couldn't find my size in this mess (to avoid shipping like you do at ever other store) and they just said they don't know how the app works.
a year ago0
Very unfair to have signs showing a sale price then charged the regular price. As a customer, I prefer to believe and trust an establishment to be correct on pricing. If I have several items, watching all the numbers at checkout is not always something I do. Sale prices should be current on every item in a store. It was not until I got home, (hours away) I discovered the item was not sold to me at the advertised price but yet the regular price. Unacceptable!
3 months ago0
No cashier lanes open. Horrendously long line for self checkout at 9:30am on a Monday morning. Several staff members were at the front of the store overseeing the line, and flat out said “No, just wait in the self checkout line” when asked if they would be opening any cashier lanes.
3 weeks ago