Sunglass Hut

Bought my nephew a pair of oakleys for Christmas, but before I could get it wrapped my 2 year old popped one of the lenses out and we were worried they were broken. Took it in to the store and they fixed them no problem. And they gave us a new box to boot. Super helpful staff!

Wanted to return a pair of glasses that we're sold to me off the floor since they had none in stock. After being sold a pair with a tiny scratch in the top I tried to return them and stated that I wanted a BRAND NEW pair soon, but they refused to take them back and would not give me my money back. This is why I specifically wanted a new pair, not one everyone used/tried on and would ineveitably get damaged. I do NOT recommend you shop here, if anything use their website way better customer service.

Not sure who manages this place but the young guy who was in charge yesterday was so rude that I preferred to talk to his manager when I visit this place next time. We had wanted to return a pair that we bought a couple of weeks ago. First we tried a couple of pairs from different brands to see the style and fit. He approached us and asked about the pair in our glasses case and said he wants to see it and if it has receipt or not. After checking the receipt and returning it to me he was asking where I bought that pair. I thought it is obvious from receipt so didn’t get the point of checking our receipt at all unless he wanted to make sure we’re not stealing from them. This is absolutely ridiculous security check. I don’t know where this guy has been working but shoplifting isn’t common in this area. I will definitely talk to the manager when I stop by there again.

About six months ago I bought a pair of Oakleys for a little over $200 and they are already broke. The side piece came detached from the lenses. I took them in to this sunglasses hut and was told they could give me half the value I spent in store credit. They did not offer to replace them or repair them. Then I asked if I could speak to a manager and was told that the manager would just tell me the same thing. So I never got to speak to the manager. So much for investing in nice sunglasses. Don’t buy from here. They do not stand by their product.

Had trouble working with Luxottica to order new lenses. Had been going on for a week. I called the store because the automated messages at told me too. Matt explained that this was a error and helped me get through the ridiculous automated system to get replacement lenses. Which is not his job and he did not have to do that. Great customer service! I originally bought my Ray Bans at this store and service like that keep bringing our family back.