Very disappointed in the lack of service. We’ve used this company for years and today I was completely taken back with the lack of care and just wanting to prove a point. We were charged $105 for installing a part that we could have done ourselves. When the install happened there was no explanation of it being an install charge. It was explained that it was a new product and cost $165. Well the product was incorrect so we exchanged it today and we knew the price of the old one so when I asked about a credit that’s when we were told of the install charge. I have no problem paying an install charge but I do have a problem with not being upfront about the charges. I will say Josh was very nice and ended up agreeing to send us a second device to offset the charge. Yes the service was provided, but again be honest. Sadly disappointed.
0
Got hand controls in my dad's car. So he has his independence back.
4 months ago0
Very disappointed in the lack of service. We’ve used this company for years and today I was completely taken back with the lack of care and just wanting to prove a point. We were charged $105 for installing a part that we could have done ourselves. When the install happened there was no explanation of it being an install charge. It was explained that it was a new product and cost $165. Well the product was incorrect so we exchanged it today and we knew the price of the old one so when I asked about a credit that’s when we were told of the install charge. I have no problem paying an install charge but I do have a problem with not being upfront about the charges. I will say Josh was very nice and ended up agreeing to send us a second device to offset the charge. Yes the service was provided, but again be honest. Sadly disappointed.
2 years ago0
Very helpful and comforting staff. Quality product that has suited our needs very well. TY
6 years ago0
Always nice and do a great job.
a year ago0
Interesting place to know about for when the time comes to get something for a friend or family member.
4 years ago