Silver State Refrigeration, HVAC & Plumbing

Juan was prompt, and I like that the office will not only text you a photo, but they also call to confirm the time he will arrive. That is a very nice touch. He was friendly and professional, and he was informative as well. He took care of the immediate issue and let us know of another that would be coming in later months. I appreciate his thoughtfulness in helping us to plan for that coming expense. He even changed our intake filter; I was so glad I had one on hand. We are very pleased with the service we receive every time we use Silver State.

Silver State is the only plumber I will use. They always go above and beyond. My house is 63 years old, so having a plumber I can rely on is crucial. Mike and Matt did an excellent job installing my new water heater last week. I would recommend them to anyone.

Silver State was very responsive and finished the job quickly. Dispatchers were very communicative and they even bumped my repair up to an earlier time. Chris Roberts was a cool guy, knowledgeable, quick, polite and friendly. I’d recommend Chris and Silver State to anyone with immediate needs. I’d hire Chris if I could. I tried to tip and Chris refused and said he’s well taken care of by his employer so thumbs up to Silver State for taking care of their people. Business card is stuck to the fridge for whatever pops up next.

After purchasing a new washer and dryer, we noticed a soggy wall where the connectors were located. Despite our attempts to troubleshoot the issue ourselves, we discovered that the water shutoff valve was stuck open, which required us to shut off the water supply to the entire house in order to disconnect the unit. We decided to seek professional assistance and found Silver State Plumbing. Their online form made it convenient for us to schedule an appointment for the following day, with a fee of $59. Soon after submitting the form, we received a phone call to confirm the appointment. The woman also offered to send someone out the same day for an after-hours fee of $89. We agreed to this option. Before the techs arrived, we received a text message containing photos of the individuals who would be assisting us, and also we received a phone call to inform us that they were on their way. I personally liked that they did both as it provided me with a clear idea of who to expect and ensured we were well-informed throughout the process. When Walter and Joe arrived, they assessed the situation after we had already cut out the sheet rock. While they were unable to determine the exact source of the leak causing the wall to become soggy, they presented us with a plan to redo the lines and install new valves. They ended up needing to pick up some supplies, but were pretty quick to return. We found both Walter and Joe to be personable and professional throughout the entire process. They were attentive to our concerns and explained their proposed solutions clearly. Despite the initial difficulty in identifying the source of the problem, their expertise and willingness to go the extra mile to find a solution were commendable. Overall, my experience with Silver State Plumbing was positive. From their convenient online scheduling to the excellent communication regarding the technicians' arrival, they demonstrated a commitment to customer service. I would recommend their services to others in need of plumbing assistance.

I contacted Silver State Plumbing due to a running/leaking toilet in my powder room. The customer service was excellent with providing prompt service. Silver State rapidly sent out a tech to resolve my plumbing issues. Silver State sent Henry Daniels and Joe which were professional, pleasant and prompt. They assessed my issues and provided a resolution instead of giving me a quick fix and a band-aid repair. Henry & Joe went above and beyond to make sure I was taken care of and satisfied with their recommendations and repairs. These gentlemen know their business and this dynamic duo worked together like a well oiled machine until the very end. I was ecstatic and very pleased with them both, these guys are AMAZING!!! Silver State is the way to go!!