Sometimes a business or a venue is just perplexing. This Shell Station is a good example. Visited for a refill on Sunday and was taken by several oddities.
First, the outside condition could stand some spit polish. It isn’t the worst station I’ve visited before, but the sections of the parking lot and building appear worn or needing minor repair. There is no outside landscaping to help dress up the curb appeal. The inside feels similar to the outside.
Secondly, finding the price for goods is a true Easter Egg hunt. Little seemed marked and we ultimately guessed just taking the item to the counter. If they want to sell more goods, they might label items for their cost.
The staff were there, but not very friendly. They seemed more put out you came to make a purchase. I get it. Working at a gas station isn’t my life goal, but some how “Sorry I bothered you” just isn’t acceptable.
Access in and out also is difficult. It was easier to turn with traffic and pull a u-turn than work against traffic back to the freeway. That may not be completely the owners fault - the road is the road - but no one should need to punch it just to cross the street.
If you are low on gas, come on in. Just don’t expect much more.
On February 14 we also experience failure of our car to run about 1 mile down the road after purchasing gas as this station. We had to get a tow to Knoxville ($180+) and tried to find someone to repair on a Saturday. Diagnosis - at least 10% water in the gas. ($250+) We called the station to let them know and ask if anyone else had reported problems, and they denied any problems and said they had just tested their tank and it showed no water. I plan to try and make a claim on Shell for this very expensive failure.
Where do i start? Purchased 25.00 of premium gas and made it about 2 miles up north I-75 before the car just quit! had the car towed to a dealership 20 miles north in corbin , was after hrs so had to wait on a ride for 2hrs. soooo the next day the dealership calls and tells me that the fuel tank has about 80% water in it. New car with 5000 miles on it and zero problems till i stopped here to get fuel!
Called the gas station and was met with " or gas is good, nothing wrong with it" and the jackass hangs up! now he refuses to answer my calls.
the bill from the dealership to drain the fuel tank and do a fuel system flush was 430.00
I have contacted Shell corporate to report the incident so i guess we'll see if they make it right or if we bought the most expensive gasoline in the entire united states!
I would stay away from this place if you value you car and bank account!
stopped early in morning , the attendant was so very nice, need more people like him in this world , store was clean (bathrooms included) , Thanks for making may day.
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Sometimes a business or a venue is just perplexing. This Shell Station is a good example. Visited for a refill on Sunday and was taken by several oddities. First, the outside condition could stand some spit polish. It isn’t the worst station I’ve visited before, but the sections of the parking lot and building appear worn or needing minor repair. There is no outside landscaping to help dress up the curb appeal. The inside feels similar to the outside. Secondly, finding the price for goods is a true Easter Egg hunt. Little seemed marked and we ultimately guessed just taking the item to the counter. If they want to sell more goods, they might label items for their cost. The staff were there, but not very friendly. They seemed more put out you came to make a purchase. I get it. Working at a gas station isn’t my life goal, but some how “Sorry I bothered you” just isn’t acceptable. Access in and out also is difficult. It was easier to turn with traffic and pull a u-turn than work against traffic back to the freeway. That may not be completely the owners fault - the road is the road - but no one should need to punch it just to cross the street. If you are low on gas, come on in. Just don’t expect much more.
2 years ago0
The worst! Credit card doesn’t work. Bathrooms out of order. Took forever to make 1 transaction. Don’t be tricked by the price being lower. Terrible.
4 months ago0
On February 14 we also experience failure of our car to run about 1 mile down the road after purchasing gas as this station. We had to get a tow to Knoxville ($180+) and tried to find someone to repair on a Saturday. Diagnosis - at least 10% water in the gas. ($250+) We called the station to let them know and ask if anyone else had reported problems, and they denied any problems and said they had just tested their tank and it showed no water. I plan to try and make a claim on Shell for this very expensive failure.
3 years ago0
Where do i start? Purchased 25.00 of premium gas and made it about 2 miles up north I-75 before the car just quit! had the car towed to a dealership 20 miles north in corbin , was after hrs so had to wait on a ride for 2hrs. soooo the next day the dealership calls and tells me that the fuel tank has about 80% water in it. New car with 5000 miles on it and zero problems till i stopped here to get fuel! Called the gas station and was met with " or gas is good, nothing wrong with it" and the jackass hangs up! now he refuses to answer my calls. the bill from the dealership to drain the fuel tank and do a fuel system flush was 430.00 I have contacted Shell corporate to report the incident so i guess we'll see if they make it right or if we bought the most expensive gasoline in the entire united states! I would stay away from this place if you value you car and bank account!
3 years ago0
stopped early in morning , the attendant was so very nice, need more people like him in this world , store was clean (bathrooms included) , Thanks for making may day.
a year ago