Cashier denied my mobile coupon issued by the manufacturer themselves. It was for tobacco, the manufacturer listed this exact location ON THEIR WEBSITE as one that will take their coupons meaning they signed a contract with that manufacturer. I know how tobacco coupons work, I used to manage a 7/11. Funny part is they opted in for coupons, yet deny them! It’s a mobile coupon so now I’m out of a coupon because they only last 5 minutes.
They banned me and called the police because they did not want to honor a Newport cigarettes coupon. I’ve been going here for over 10 years. If that’s what they’re willing to do to save a dollar I don’t want to know what else they’re doing to save money.
Kathy the Service Manager was a pleasure to work with; she identified my problem immediately. She was personable, knowledgeable and friendly. Totally professional experience and they did a superior job. If I have work that needs to be done in the future I will definitely choose Shell Service Repair.
It is all about the way you are treated and the respect you get when looking for service. For me as a woman, I hate dealing with car repairs. Ladies, (and gents) I have the answer. I highly recommend Auto Stream Car Care located in the Shell Station on Cradlerock Way, Columbia MD 21045. Ask for Chris. This manager is the best I have ever dealt with. He should give classes in putting folks at ease, explaining issues that helped me understand my old Avalon's problems, and offering options, some that did not benefit his/their pocketbook. I now have faith that a gas station can offer top of the line service and their staff and management can even exceed those of multimillion dollar car dealership service centers. I will definitely be their customer for as long as this crew and Chis manage the car repair.
I absolutely love this place and the employess...the store and subway is always clean and the service is great Nancy and Roger are very very nice and always smiling.
Updated 1/9/19
There are new owners at this Shell and though Subway isn’t back up and running “Pop” as we call him is a dear sweet and very nice man.
0
Cashier denied my mobile coupon issued by the manufacturer themselves. It was for tobacco, the manufacturer listed this exact location ON THEIR WEBSITE as one that will take their coupons meaning they signed a contract with that manufacturer. I know how tobacco coupons work, I used to manage a 7/11. Funny part is they opted in for coupons, yet deny them! It’s a mobile coupon so now I’m out of a coupon because they only last 5 minutes.
7 months ago0
They banned me and called the police because they did not want to honor a Newport cigarettes coupon. I’ve been going here for over 10 years. If that’s what they’re willing to do to save a dollar I don’t want to know what else they’re doing to save money.
6 months ago0
Kathy the Service Manager was a pleasure to work with; she identified my problem immediately. She was personable, knowledgeable and friendly. Totally professional experience and they did a superior job. If I have work that needs to be done in the future I will definitely choose Shell Service Repair.
5 years ago0
It is all about the way you are treated and the respect you get when looking for service. For me as a woman, I hate dealing with car repairs. Ladies, (and gents) I have the answer. I highly recommend Auto Stream Car Care located in the Shell Station on Cradlerock Way, Columbia MD 21045. Ask for Chris. This manager is the best I have ever dealt with. He should give classes in putting folks at ease, explaining issues that helped me understand my old Avalon's problems, and offering options, some that did not benefit his/their pocketbook. I now have faith that a gas station can offer top of the line service and their staff and management can even exceed those of multimillion dollar car dealership service centers. I will definitely be their customer for as long as this crew and Chis manage the car repair.
5 years ago0
I absolutely love this place and the employess...the store and subway is always clean and the service is great Nancy and Roger are very very nice and always smiling. Updated 1/9/19 There are new owners at this Shell and though Subway isn’t back up and running “Pop” as we call him is a dear sweet and very nice man.
4 years ago