I prepaid twice and the pump never activated and I never got gas. Clerk was useless, just muttered unintelligible answers when I asked for a receipt showing that my prepay was refunded. Refused to provide receipt.
Very strange cashier, I dont recommend this shell station.
I politely asked the cashier on duty about a coupon and her response to the question was shocking - the cashier told me she was using her right to refuse service and I was asked to leave - I asked why I was being refused and then told she would call the police if I did not leave - very very odd behavior.
This made no sense at all - she had no nametag, no manager on site, so I went across the street to the other gas station.
They expect you to prepay or pay the pump which is fine, but wont provide you with a receipt at the pump. This has been a ongoing problem for at least a year or so. The staff told me that corporate doesn't care and wont fix the problem and you can tell they are frustrated as well. I have called the owner gpm investments several times and no one ever replies. I stopped going there and tried it again today and it's still not fixed.
Most pumps are out of service. My pump #2 the handle leaks gas all over me. Station just seems dirty and not kept up. Only one person working inside so it can take awhile if buying something. There gas just always is a little bit more expensive than the ones across the street.
I live just outside of Springfield and have a gas card with Shell. I have to visit weekly for gas... And unfortunately this is the closest one to me. The service is terrible!!! There is never clean windshield fluid, paper towels, or receipt paper which forces me to come inside and wait on an attendant to decide when they want to come out from the back just to have an attitude and be rude. Their signs never work and the pumps areas are always dirty. I will not be returning!!
0
I prepaid twice and the pump never activated and I never got gas. Clerk was useless, just muttered unintelligible answers when I asked for a receipt showing that my prepay was refunded. Refused to provide receipt.
a year ago0
Very strange cashier, I dont recommend this shell station. I politely asked the cashier on duty about a coupon and her response to the question was shocking - the cashier told me she was using her right to refuse service and I was asked to leave - I asked why I was being refused and then told she would call the police if I did not leave - very very odd behavior. This made no sense at all - she had no nametag, no manager on site, so I went across the street to the other gas station.
a year ago0
They expect you to prepay or pay the pump which is fine, but wont provide you with a receipt at the pump. This has been a ongoing problem for at least a year or so. The staff told me that corporate doesn't care and wont fix the problem and you can tell they are frustrated as well. I have called the owner gpm investments several times and no one ever replies. I stopped going there and tried it again today and it's still not fixed.
4 years ago0
Most pumps are out of service. My pump #2 the handle leaks gas all over me. Station just seems dirty and not kept up. Only one person working inside so it can take awhile if buying something. There gas just always is a little bit more expensive than the ones across the street.
4 years ago0
I live just outside of Springfield and have a gas card with Shell. I have to visit weekly for gas... And unfortunately this is the closest one to me. The service is terrible!!! There is never clean windshield fluid, paper towels, or receipt paper which forces me to come inside and wait on an attendant to decide when they want to come out from the back just to have an attitude and be rude. Their signs never work and the pumps areas are always dirty. I will not be returning!!
6 years ago