Don't stop at SHELL in Oxford, AL I-20 if you want premium gas. They only have two grades. Premium is not one of them. I didn't realize that until after I used my bank card and was charged for gas they don't have. You can't pay at the pump. I thought this particular pump was broken and went back in to let the cashier know I was changing pumps because I wanted premium. The cashier tells me they only sell the low and middle grades. I asked for a refund and was told it would take 24 hours to go back on my card. However, the money was out of my account when my card was swiped. I asked for a receipt and were given one showing the refund amount. I got back on the interstate and drove to SHELL in Douglasville, GA. Got the gas I needed. The following day I checked my account and "NO" refund. I called the telephone number listed on the receipt repeatedly. No one ever answered. Another number I call was disconnected and listed as Oxford, AL Shell came up as Huntsville, AL. In disbelief, looking over the receipt, the cashier refunded my money to the customer that was after me and gave me her receipt. I finally called SHELL'S corporate office. Talked with a representative there. It may take several weeks before this is resolved.
THIS THANKSGIVING "2023" I'M THANKFUL I MADE IT TO MY DESTINATION SAFELY AND DIDN'T RUN OUT OF GAS ⛽️
I would avoid this location until they do significant work on the infrastructure. A good few pumps were down; the one that I went to was very slow. Later, I found out the hard way that the mechanical parts to automatically stop filling up the tank weren't operable. Then, to top it off, the system froze, and I couldn't get to the receipt prompt.
I'll give the attendant some credit for trying to reboot the system, but it seemed like the whole thing had crashed. Please get your hardware and systems fixed!
This station needs some help. Gas pumps super slow. I've been sitting here 5 minutes and only have 3 gallons so far. Monster energy refrigerator is out. So drink is hot. Lawd have mercy
My friend's car had engine trouble. The car shut down. We were able to get into this gas station. We purchased some oil. We were not blocking access to any pumps or entrance or exit. We had to call a wrecker service and were told it would be two hours. We went to tell the attendant as a courtesy. He became very angry saying we didn't ask his permission to park there. We explained that we couldn't drive the car. He kept yelling at us to move the car, move the car! I asked him to get the owner on the phone. He refused.
This was a horrible way for anyone to treat someone in an already bad situation. DO NOT GO TO THIS GAS STATION!!!!
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Don't stop at SHELL in Oxford, AL I-20 if you want premium gas. They only have two grades. Premium is not one of them. I didn't realize that until after I used my bank card and was charged for gas they don't have. You can't pay at the pump. I thought this particular pump was broken and went back in to let the cashier know I was changing pumps because I wanted premium. The cashier tells me they only sell the low and middle grades. I asked for a refund and was told it would take 24 hours to go back on my card. However, the money was out of my account when my card was swiped. I asked for a receipt and were given one showing the refund amount. I got back on the interstate and drove to SHELL in Douglasville, GA. Got the gas I needed. The following day I checked my account and "NO" refund. I called the telephone number listed on the receipt repeatedly. No one ever answered. Another number I call was disconnected and listed as Oxford, AL Shell came up as Huntsville, AL. In disbelief, looking over the receipt, the cashier refunded my money to the customer that was after me and gave me her receipt. I finally called SHELL'S corporate office. Talked with a representative there. It may take several weeks before this is resolved. THIS THANKSGIVING "2023" I'M THANKFUL I MADE IT TO MY DESTINATION SAFELY AND DIDN'T RUN OUT OF GAS ⛽️
3 weeks ago0
I would avoid this location until they do significant work on the infrastructure. A good few pumps were down; the one that I went to was very slow. Later, I found out the hard way that the mechanical parts to automatically stop filling up the tank weren't operable. Then, to top it off, the system froze, and I couldn't get to the receipt prompt. I'll give the attendant some credit for trying to reboot the system, but it seemed like the whole thing had crashed. Please get your hardware and systems fixed!
2 weeks ago0
This station needs some help. Gas pumps super slow. I've been sitting here 5 minutes and only have 3 gallons so far. Monster energy refrigerator is out. So drink is hot. Lawd have mercy
6 years ago0
My friend's car had engine trouble. The car shut down. We were able to get into this gas station. We purchased some oil. We were not blocking access to any pumps or entrance or exit. We had to call a wrecker service and were told it would be two hours. We went to tell the attendant as a courtesy. He became very angry saying we didn't ask his permission to park there. We explained that we couldn't drive the car. He kept yelling at us to move the car, move the car! I asked him to get the owner on the phone. He refused. This was a horrible way for anyone to treat someone in an already bad situation. DO NOT GO TO THIS GAS STATION!!!!
4 years ago0
It was fine it was just dark and I was tired
6 months ago