If you schedule your appointment at a specific time, you still have to wait between 15 and twenty minutes after the time of your appointment, plus you have to arrive 15 minutes before the time in total 45 minutes, so it is not efficient to schedule an appointment. Second, 6 advisors and 4 chatting without clients, that is, only two in service, the advisor who was assigned to me after chatting for more than 30 minutes was highly upset and was extremely rude from the beginning, not even a welcome to Movistar, I showed her a line that They opened in my name but I was so unwell that he spoke so rudely to me that I preferred to go report to his superior and have him assign me another advisor. Without any help... In the end I left unwell and unable to manage my procedure. For me, customer service is the basis of every company.
It leaves a lot to think about Movistar, because the advisor represents a company, not an individual person...
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If you schedule your appointment at a specific time, you still have to wait between 15 and twenty minutes after the time of your appointment, plus you have to arrive 15 minutes before the time in total 45 minutes, so it is not efficient to schedule an appointment. Second, 6 advisors and 4 chatting without clients, that is, only two in service, the advisor who was assigned to me after chatting for more than 30 minutes was highly upset and was extremely rude from the beginning, not even a welcome to Movistar, I showed her a line that They opened in my name but I was so unwell that he spoke so rudely to me that I preferred to go report to his superior and have him assign me another advisor. Without any help... In the end I left unwell and unable to manage my procedure. For me, customer service is the basis of every company. It leaves a lot to think about Movistar, because the advisor represents a company, not an individual person...
6 months ago0