SERVPRO of North Kanawha and Teays Valley

Was very disappointed with the service I received. A technician came to give me an estimate and I had asked on average what the cost might be. I had water that needed to be cleaned up due to a backed up toilet. Received a call about 5pm and was told the estimate was $2100 because the drywall would need to be removed. There was no water damage to the walls. I said all I wanted was the water clean up what would the cost be. They would have to rework it and call me back in a little bit. I called them the next day around 10am to find out what the issue was. They were busy technician was busy his boss was busy Since I didn’t like the estimate it was placed at the bottom of the pile. Such terrible customer service. I advised the technician that telling me they were busy and had placed my request at the bottom of the pile my needs were of no concern to them. Will never call or recommend this company to anyone.

ServPro did an excellent job restoring our home. They sent the best team with Jasmine, Vicky, Nicole, Timothy and Brittany. Their work was superb and they were very friendly, professional and courteous. They made a stressful time less stressful and I’m grateful to them!

Timmy smart and Nicole Austin did a great job drying out our home We feel like we could not have had a better crew to come and do the job. They were very Thorough and knowledgeable. We were extremely satisfied with their work.

Servpro came out the same day we had a major leak. While it was a stressful time, John y, Timmy, John A and Brandon were extremely empathic and professional. They help assess our damage and ensured we were on the path to fix ASAP. John Y stayed in contact daily, treated our home like it was his own. I would highly recommend.

Marcus and Micheal were absolutely professionals. They were on time, answered all my questions and took care of drying out the water and removing the mold caused by it. This water leak was at a home we had just closed on 2 weeks prior and we were a bit heartbroken. These two made me feel like they cared about us and our home. They even went the extra mile to help look for my cat that was distraught by all the commotion and hadn't been seen for 24 hours. I cannot say enough about these two gentlemen, they helped make a tough situation bearable. Nice and more nice, polite and respectful 100%. They are indeed a great credit to the guy that employs them. They made me believe from the get go that we were in the best of hands. I would recommend this company and most specifically Marcus and Michael to anyone needing water and mold abatement. Alice Riffle