SERVPRO of Bear/New Castle

I had what I thought was a simple repair from a water heater failure 2 years ago (Christmas Eve). Servpro was hired to fix my water damage which included resetting new dry wall and trim, new carpet and paint . The employee Robert who was assigned to the job had no clue what he was doing. He took a smoke break every 20 mins , took two dunkin runs each day , and managed to complete maybe 1.5 hours worth of work each day. He spent most of the time on his phone talking to family overseas. What was supposed to be a two week project took almost a year and a half to close. The first “completed” project was so terrible it was almost laughable and had to be redone entirely. The trim was wavy beyond belief , no prep work, imperfections EVERYWHERE. Not to mention the three broken outlets (how does this happen on dry wall work?), the ripped electric line that could have burned my house down, the scratched wood floors in my office that wasn’t even getting serviced ($3000 in damage and had to completely empty my office, load all furniture into storage unit and hire flooring guy to redo my Cherry hardwood floor) and the massive dusty mess that was never cleaned up. He even reset the drywall without making cutouts for the HVAC!! The air conditioning was literally blocked and blowing into the wall….. he acted like there was never vents in place and I was crazy. My house was a disaster for months like it was no big deal. Every correction took weeks to resolve with several phone calls. I got to a point where I was so fed up I agreed to just cut the bill in half and deal with the terrible job. They did attempt to fix Roberts horrible work, but it was still sub par. The trim is wonky, my fireplace is damaged , and every single area touched has an issue. Every day I look at the spotty/shadowed paint , loose carpet, wavy trim, expoed tape lines , damaged fireplace cement pad and just shake my head. Learn from my experience and make an educated decision on who works on your biggest asset. I chose servpro out of convenience during the pandemic and it was a major mistake. Every contractor that has seen their work has literally laughed in shock for how terrible their workmanship was.

ServPro has been so amazing during a stressful, overwhelming time. We came home from vacation to a flooded bathroom that went down into our kitchen and dining room. Within a few hours of us being home and discovering the mess, an emergency team was here with fans and dehumidifiers and we’re back first thing in the morning. They assessed everything, started cleaning up, documenting everything for us for insurance and giving us a sense of calmness amongst chaos. Everyone that has been in our home from Servpro has been not only professional but polite, friendly and very communicative to us the whole process.

Just want to say we appreciate your services. You all helped us out a lot when we lost your house to a fire. From start to finish great customer services. Blessings

We had a bad storm and my basement flooded. Servpro said they couldn't get to me so I bought a pump to get the water out. Later in the day they showed up after I had the water pumped out. They said they wouldn't do any work because the house sump pump was broken ( no plumbers availableat time). I hired another company but still got billed by servpro when they refused to do any work. Keep in mind I had an operational pump and that's how "I" got the water out. There are better non corporate options.

Servpro of Bear/New Castle are the best when it comes to restoration. They made my home look brand new. Shout-out to Roland and his professional team!