Rocky Mountain Chocolate-Rockwall

Has all sorts of candied apples. My favorite is the pecan apple, it's generously coated with pecans and a rich caramel/toffee type of coating. Very yum! A friend of mine got the cheesecake one, it was good but too sweet.

This is my first time at this location although I've tried Rocky Mountain Chocolate Factory in other areas such as New Mexico and Denver. I tried there chocolate covered toffee with peanuts, they're chocolate-covered Graham cracker, they're chocolate covered oreo, and two different kinds of truffles. The toffee was so good I wouldn't mind having that again and the truffles of course were divine. I would not be surprised if I stopped by here again in the future. The service was very very nice and attentive, also very personable and told me what their favorites were as well. They have sugar-free options if that's something you'd like to go for. Their store was very clean as well.

OMG!!!! So many goodies at every turn. It was so hard to resist just one. So hubby and I shared a few chocolatey sweets. It's good to know they have sugar free options. Hubby got the sugar free pecan cluster. I had the chocolate covered marshmallows and chocolate peanut butter cup. Everything was delicious!!!! The staff was very helpful and knowledgeable about the menu items. This was a well overdue treat and I look forward to coming back again and trying more menu items. 10/10/2023 - Everyone needs to treat themselves every now and again. They have great service and delicious desserts. I recommend them 💯

While I wish I could give this place five stars based on the stellar service and the friendly demeanor of the staff, unfortunately, my experience with the chocolates left much to be desired. The atmosphere is delightful, and the surroundings are charming. Eagerly anticipating a moment of savoring high-quality chocolate, my wife and I ordered four pieces. However, when we received the bill totaling $20.00 (without a receipt specifying the cost of each item), we were taken aback. We understand that quality comes at a price, but regrettably, that's where our excitement turned into disappointment. The chocolates were not just subpar; they were of extremely low quality, leaving us quite dissatisfied. I don't mind indulging occasionally and paying a premium, but if premium prices are charged, the quality should match. Surprisingly, we've had store-brand chocolates that tasted far superior to these. While other items in the store might appeal to different tastes, I cannot, in good conscience, recommend the chocolates sold at Rocky Mountain based on our experience.

I’m giving this place 2 stars based on the customer service I’ve received. Don’t get me wrong, I love the candy apples but I’ve came to this location on multiple occasions and not once have I ever been greeted. The 1st time it was a young lady. I gave her the benefit of the doubt thinking maybe she’s having an off day. Went another time, same girl and nothing. I went this Tuesday and 2 younger guys were working. They talked and laughed with the gentleman ahead of me but when it was my turn both just stood and looked. Um should I grab my own apple since no one knows how to ask how may I help you smh. Now call me crazy but I’ve always been taught to greet customers working in a customer service environment. Seems like this place picks and chooses who they want to speak to based on color if you ask me. Next I ordered 2 apples sliced and both the guys dropped my apples giggling and laughing not once but multiple times. One of them dropped my apple so many times the toppings fell off all over that nasty counter top, to which I asked for a new apple since he tried to still bag it. Maybe management needs to step in and teach these teens they are hiring proper customer service skills if they want to keep customers happy. I won’t be returning to this location. The Terrell location is always much friendlier and welcoming.