Robert I. Merrill Company

The fire rated doors I ordered came out with handle backset dimension drilled in the wrong location, although all the documentation was correct. Alonzo Leon promised me that he would provide me with the correct plungers to fit my existing locksets, against my better judgment I accepted the doors and took Alonzo's word that he would provide the parts needed, well... that was a mistake, doors are paid for and after several attempts, I get no response from Alonzo. I have a lot of doors in our building, all use the same locks except the new doors, now I need to have different sizes on hand, purchased out of my own pocket. Not a trustworthy representative of this company, future prospects should not accept the words of the sales people, or at least Alonzo, and not accept anything if it is not correct, maybe that will teach them not to take advantage of people that put their trust in the so called professionals.

Been doing business with Robert I Merrill for over 10 years and have always appreciated their professionalism. They have a great knowledge of the industry. Sales team is great and they have delivered on hundreds of projects. It's great that they stock so many items needed in the commercial door and hardware world.

With the way economy and delays David Oliva has been Awesome to work with on my project. Our company uses Robert Merrill for most project. Make sure you ask for David.

I found some special door pulls online that I could not order directly. It was hard to find someone who could order them for me. I was referred to Robert I. Merrill Co.--they were able to order them for me quickly and at a good price. They even shipped them to me so I didn't have to drive to Salt Lake City.

Our company invested in 3 heavy duty locks for our dispensary vault doors. All three of which failed after 1 year of routine use.