Rigby Ace Hardware

Please read the reviews carefully. This store recently changed ownership, moving from Scotty's True Value to Ace Hardware. The good reviews are referencing Scotty's, the bad reviews are referencing the new Ace. I will follow suit by saying, when this store was Scotty's, every single person working there was happy to be there (seemingly), friendly and knowledgeable. You could walk up to any random employee and ask for a gallon of paint in a specific color and sheen and if they couldn't mix it themselves they would get someone who could. They really went all out to satisfy. And then Ace came along. Generally speaking, I like Ace stores. But this store in Rigby is horrible. Since they became Ace, I have been in 3 times. On one visit, it seemed there was 1 person at the checkout and 1 person manning the auto parts area. The other employees were all standing around a new baby that someone had brought in, basically ignoring all the customers. All 3 times, the cashier has been incredibly rude and condescending. This most recent time, I needed a handful of bolts, nuts and washers, about 8 each of 3 different sizes. It took me 45 minutes to find what I needed. They have bags that you can put your small quantities in, but there are no pens to write down skew numbers or anything, so I took photos of the barcodes, items numbers and price and went to the register. The woman at the register was really put out. I was ready to tell her exactly what I had, but she insisted on dumping everything out of the tag, individually counting, and then trying to guess in her computer how much to charge me. I told her several times I had photos so she didn't have to do that, but she ignored me entirely. The tipping point on this trip was her telling me that this would have been easier if I had written the prices on the bag, immediately followed by her trying to tell me that one particular bolt was sold by the pound and she had to weigh it! Nothing I had was sold by the pound, and I had individual skews for each item. I always prefer to shop local, but this place is a dumpster fire. Couple the service frustrations with the fact that they are doing a major remodel while staying open, and the issue is compounded that much more. I won't be back, and I will tell everyone I know not to go to this location. I much prefer driving 15 more miles into Idaho Falls to go to Lowe's or another local hardware store there.

Worst customer service experience I’ve ever had. employee questioned me as to why I was looking for rivets in the hardware section. “Rivets are tools”, Then guided me to the drill bits. Pointed at a drill bit and said “here you go”.Then proceed to down talk me for not understanding the new store layout. Save your self the pain and drive to Rexburgs ace hardware. Where the rivets are between the tools and hardware

This is such a well-maintained store and the staff are usually pretty helpful. We've been going to this store for years and seen it go through a lot of changes.

Prices seem a bit higher than others in the region. About half the staff seemed friendly and helpful, the rest didn't seem to want to do anything more than they had to and were far from friendly or helpful.

Placed order for mower that was IN STOCK at this location. Turns out they never had it. Canceled my order without even contacting me. Would of been ok waiting!