RNR Tire Express

Had an appointment today for new tires. This place was great at first and repaired our brakes and set up a payment plan. Things happened and the last payment became delinquent. I apologized and we remedied the payment. But because of the last payment being late, we no longer qualified for a payment plan. So the amount we were hung up on was a whooping $40. Now you’ve lost a sale of over a $1.000. The person I had the misfortune of encountering was rude and condescending. Customer service 101, when the customer is frustrated NEVER match the energy of the upset customer. So this very nice guy named Austin came out to smooth over the exchange with the rude and condescending person. Although, I appreciate his efforts. I will NEVER utilize their services again. I’m not unreasonable and I understand policy. But how she spoke to me was insane. They definitely need more customer service training and more decent employees like Austin. Thanks for trying to help, but NEVER again will we use this outfit.

One of the best tire shops down in Muskegon, if your looking for people that care about you and your safety this is the place to go, and they stayed open after hours to take care of me to make sure I got back on the road safely 5 stars Forsure! Thanks guys! The best

The guys went above and beyond to help me out while I was working in Muskegon I had trouble with a company truck tire losing air when everyone else was to booked up to get me in these guys actually cared and did not want me to be stranded hours from home although I got the leak to stop from a couple cans of fixaflate and told them I thought I was good to go and I appreciated all they was willing to help me out they still came out to double check my tire before I left. Big shout out to all you guys at RNR TIRE EXPRESS

These guys are awesome! I had an unfortunate damaged tire the night before calling them first thing in the morning and they did what they were able to, so I could be back on the road. Quick and helpful service. Thank you guys very much! Looking forward to doing more business with you!

You can trust these guys! My wife's car had a slow leak and i wanted to get it fixed as soon as possible. We're not from the area and went to 6 other tire shops in the Whitehall and Muskegon area before we found RNR who was able to take care of us. I took the kids to pizza hut next door while they worked on the tire. After our late lunch I went back in to pay them. I was told there was no charge. It was a valve stem issue that only took 5 minutes to fix and he didn't feel comfortable charging for that. Considering that our visit was extended due to lunch, I had no way of knowing how long the actual repair took. They could have easily charged me for an hour's worth of work and concocted a plausible excuse, but they chose not to. They completed the repair, refrained from billing me, and sent us on our way. Had I been a local resident, this would undoubtedly be my go-to place for tire-related matters. Even though I'm not, I hope this review adequately conveys the gratitude I feel for their exceptional service and unwavering integrity.