Puroclean Disaster Services - Chicagoland

I want to take a moment to share my experience with Alfredo Gomez from PuroClean. We had water damage in our basement and was very stressful about it because the materials for the original wall was not easy to find but with Alfred’s help, the whole process of putting up the drywall went smoothly. Since our first conversation, he went above and beyond to answer all of my questions and ensure that everything was done correctly. I am just extremely impressed with the level of service that he provided to us. He worked so hard to get right materials to put up new dry walls.. He truly cares about his customers and providing the best quality work. I definitely recommend working with Alfred.

We found mold on a new property purchase and contacted PuroClean right away. The in-home estimate process was fantastic. Scott said they would over-estimate a bit to make sure everything was covered. The estimate took longer than stated to come back. Two partially walls had to be removed as well as bedroom carpeting. They were kind enough to take the entire carpet free of additional cost. The worker they sent was friendly but could work on his professionalism. At the end of the job, I found several areas that were not covered with the white paint. They fixed it immediately. When I questioned some problem areas, Scott promptly answered my questions and offered to come inspect it himself. The price was exactly what they quoted but I thought they took less wall than was previously over-estimated. I also had to remind Scott to refund the estimate charge from my total, which he did right away. Overall, they did a good job with our mold remediation.

Alan and Scott were great to deal with. Got in contact with Alan, initially, over the phone. I told him about my situation (water leaked from upstairs neighbor into my ceiling) and we had setup a time for Scott to come over and take a look the next day. Scott checked for any lingering moisture and gave me his honest opinion of how to proceed. At the end of it, we determined that his services were not needed for this situation. But he provided me with a lot of information (both regarding moisture in the walls and the insurance process) and gave me advice on what my next steps should be. I consider honest information, like what he gave me, to be invaluable. I will 100% be calling them in the future should anything like this happen again.

This company is great to deal with. We had a situation that caused (in my eyes) a fair amount of damage that the insurance company wasn't going to pay for. Scott came out to assess, & determined it's not that big of a project, in fact, too little a project for them to take on, giving me some relief & peace of mind. He explained how to fix my damaged property, including writing down all the equipment (& what department of the hardware store to find it in). They seem like honest family guys. Hopeful we don't need their services in the future, but I wouldn't hesitate to call them again & definitely recommend them!

The work crew handled my furniture and belongings very nicely and with respect to my personal things.