PuroClean

Puro clean appears to be knowledgable and well meaning, but due to my experience with the insurance company and having both present in my home at once, I feel some deception occurred. Firstly, I was told by my insurance agent to identify where a water leak was coming from in my home and have it confirmed. The initial plumber who came to my house spoke with my insurance agent directly stating the plumbing was the cause of the leak. Puro clean/ Aaron spoke to me seemingly privately* telling me after a plumper company put unnecessary holes in my walls that he blamed the water leak on my daughter and from not having the curtain closed. He also stated to me that he believed the issue was pre-existing. Note- I have lived in my home since 2018 and never needed repair work to this extent, and wouldn’t know how to cover up previous damage. I also have gotten repairs on my plumbing a few times but for seemingly minor stuff. I do not appreciate the blame being placed on my daughter. Not to mention, confirmation about the cause of the leak was given to Elizabeth first hand from the plumber! This evaluation was over $100 to complete. And if Aaron felt the cause was something else, he could have said so the first day where both the insurance agent and his team were in my home doing mitigation, but he did not. So why ask me to pay someone to confirm the cause if Puro clean is just going to make up their own reason and blame the owner? After this, I experienced more Trouble and delay with my claim which leads me to believe some triangulation occurred and false reports were given to my insurance company. My claim was initiated August 31 2022! And is still being evaluated and it’s almost February 2023. I also feel that the hole Aaron put into my daughters closet was unnecessary. The plumber had already identified the issue, and Aaron drilled even more holes into my home that I had to pay for in the end. This hole was not small. It was extremely huge square drilled into my closet. Also the insurance agent said in front of puro clean that no repairs are to be done until finding and resolving the water leak, so it made no sense for me to have to contact and pay another person when Aaron was just going to try to find the issue on his own and report to my insurance company what he THOUGHT was the issue and then putting excessive demolition on my home that I had to pay for. Puro clean charged $3000 dollars to essentially destroy my home, and the insurance company paid me $51 for repairs.

Outstanding crawl space remediation service from PuroClean! Aaron was extremely helpful in explaining the process and he always returned my phone calls in a timely manner to answered my questions. Customer service and pricing is the best. I highly recommend PuroClean for any crawl space clean-up issues. PuroClean will definitely beat the competition in cost estimates and customer service.

Aaron Davis was very proactive during the evaluation and remediation of our crawl space. He was able to relay information in a way that I could understand and eliminated a lot of unnecessary worry and stress. I really appreciated Aaron's willingness to work within our time frame and his customer service is top notch. Aaron was always timely with returning phone calls and emails. Our crawl space issue was inspected by four different experts and overall, we got the best service at the best price around with PuroClean.

Puroclean was the first call I made, they were very fast and efficient. They explained everything very clearly and simply in terms I could understand. It was so nice to have such an easy going technician, especially when dealing with water damage. I would highly recommend them. I hope to not need them again ,but if I do I know they're a phone call away, and ready and willing to get the job done!

Aaron was very responsive and arrived minutes after my call. He was very professional and was able to answer my slew of question and reassure me of all the ins and out of water damage and what was needed for my particular occurance. We went over the action plan and worst case scenario. Really was a pleasure working with them. I would recommend them to anyone and hopefully this doesn't happen again but if I need to have something done in the future I will be giving them a call.