PuroClean

Unfortunately our demon possessed refrigerator decided it was going to go from freezing everything at 17F to becoming a literal waterfall in the kitchen! We notified our insurance company just so there would be a record of it, but they immediately sent out Mr. Phil Cardone from PuroClean. Mr. Cardone was extremely professional, but also equally friendly. He did what he had to do quickly, but did so without rushing anything! He explained what the process was & ensured we didn't have any questions and/or concerns. Everything was nearly automatic from our point of view. Next the guys from PuroClean arrived & the two gentlemen, were just that gentleman! They were completely professional, very friendly & polite. They went out of their way to ensure things got covered up from any possible dust etc. They both continuously updated me as to what was going on, what they're next step was & how the process works. I honestly have never had service providers take the time to explain what they are doing & why, before doing it & ensuring we didn't have any questions or concerns. They worked fast, but without rushing anything. To say these guys were extremely impressive would be an understatement of astronomical proportions. PuroClean has been out here every single day to take new readings, ensure the equipment was functioning properly & the last thing every team member from PuroClean does is ensure that any questions and/or concerns are taken care of. Truly a Master Class in Customer Service & quality work!

Their team was very thorough and not only did a great job repairing our problem, but they were also able to identify the source of the problem so we could get it fixed while other quotes we received from other companies were not able to identify the problem. I would definitely use them again.

Puroclean was called in when our dishwasher sprung a leak in there intake line, flooded the kitchen floor, and required old linoleum and floor to be torn up and replaced. Puroclean arrived while the flooring company was still ripping out the top layer of floor, took charge by installing fans and dehumidifiers in the kitchen as well as below the kitchen to dry the floor. Once installed, Puroclean techs visited on a near daily basis to inspect and rearrange the the fans as necessary to achieve maximum drying in the shortest amount of time. I found all the employees -from Richard and Phil and all the techs to the office manager, who used her knowledge to solve a drying problem at the last moment before the new floor was installed-to be thoroughly knowledgeable, very professional, friendly, helpful, prompt and courteous. I really cannot praise them too highly. While I hope never to have to call for their services again, i would not hesitate to call them again.

PuroClean provided speedy response with a high level of professionalism. From the phone call I received to coordinate the appointment to evaluate the damages to the end of our clean up and restoration. The manager from PuroClean stayed in contact with us step by step for each event. He explained to us the services they will provide and kept us well informed. I really appreciated them for all the services they provided. We are grateful they were there during our time of need. Thanks a Million!

I recently experienced major water damage to a few rooms in my home. So, I reached out to PuroClean and was told that someone would be out to inspect the situation. Well! a representative from PuroClean did arrive and provided me with a action plan. The next day 3 gentlemen arrived at my home on time and very professional while working through a very nasty clean up. And as the gentlemen worked they continued to be very respectful and clean up after themselves. I just want to personally thank PuroClean for sending the following gentlemen to my home. Willie Carter, Steven Wallace and John Blackwell.