PuroClean

I had the hot water burst and flood my basement. Ryan and his team were quick to respond to assess the damage, work with my insurance company and protect my family from mould. The next step of planning for repairs was so helpful and supportive. All of the trades people have come prepared and aware of exactly what they needed to know. If you have a disaster I highly recommend the Puroclean team.

We had a bathroom fan fire in 2015 required ceiling, attic, venting, flooring, etc. repair. Puroclean was hired by our insurance company. The original repair was less than great, bathroom flooring not laid properly, drywall stippling done poorly, new ducting not installed correctly. We had Murray deal with the issues and believed everything to be repaired properly only to have more issues in subsequent years. The vent was not sealed to the ceiling, insulation not replaced sufficiently, ducting not sealed, canned spray foam used to insulate around fan. Overall a very poor job. This resulted in serious moisture entering the attic, causing mold on the attic sheathing, ruined ceiling drywall, wet insulation and a significant job to now repair again to the tune of $5500. I reached out to Puroclean 3 times this past spring and each time they said they would look into my file and and get back to me and they never have. Unfortunately I will now need to find someone who will do the job properly and repair the new damage caused by poor workmanship.

Jessica Burns and her team, and the movers she hired (Amazing Grace Movers) were all very professional, friendly, reliable and prompt, every time I had to deal with them. They did my packing, moving, and storage while was displaced by a flood in my building. I’m not quite finished with them, as I still have to move back, this month, but I’m confident they will be as good at the finish, as they have been at the start, and during my displacement. I’m looking forward to dealing with them again. I would recommend them to anybody who needs any restoration services.

Kevin, Octavio and Jessica were wonderful! Jessica came out quickly and was able to send out Kevin and Octavio in the same day to help clean some debris from a fire as well as seal the window for us! I would highly recommend them!

Stay away!!! I contacted puroclean regarding a small water leak. I was advised of an emergency call out fee of $250, no problem. The issue was a bad toilet wax seal on our main floor and theres a shower directly underneath it. We found a small amount of mold on the downstairs shower roof. I had already cut the moldy portion of drywall out and removed the toilet upstairs to prevent further seepage. The techs (which were pretty good overall) showed up and assessed the situation, quite rapidly suggesting we go through with an insurance claim as the entire upstairs tiling and downstairs shower had to be replaced. They had offered up 2x dehumidifiers over the weekend at a price of "about 100 a day" to dry out any moisture which I agreed to, and one of the dehumidifiers had started smoking on the second day so we shut it down. It took a month for a report and quote to get in after I was told it would take a week. During that month I reached out twice with no response. I also had 2 other opinions which stated the downstairs did not need to be touched and it was just the tiling around the toilet. I got a bill for $1800 which was "for emergency services". Upon requesting a cost/itemized breakdown they provided me with a list (no costs on it) and a majority of the list was a false writeup for insurance - ex; cutting out and disposing of the drywall (which I had done). I reached out via email and recieved a friendly response - it went back to them and then I recieved a "revised" bill for $1550 - with additional items from before (ex: project manager fee that was not on the original invoice). I understanding businesses need to make money - but I don't understand how a callout fee and 2 dehumidifiers over a long weekend - 1 of which had to be shut off - and a callout fee equate to $1550. It seems this company is just out for the big insurance payouts. Stay far, far away and do your research.