PuroClean of Hoboken

This organization lacks any follow-up or communication. They were contacted to do emergency work after my building/apartment received water damage, they dropped fans in and left (easy money for them). Now I need real work in floor/wall removal and estimates and no word. Its been 2 weeks, how are they emergency service. If I could I would give a negative score. Horrible experience! Edit: instead of contacting me to do work they send me a bill. This is a horrible organization that should be report to the BBB.

So grateful PuroClean was on site so quickly to clean up and handle the after math of water pipe that burst in our complex. The amount of water that flooded the building and made its way into all of the apartments was unbelievable. They handled it quickly and efficiently and worked with each individual unit to make sure all of their needs where met. I am especially grateful for Rob and Alex. Would definitely recommend this company to anyone!

What a loooong three weeks, that was initially quoted to be 7 business days at most. The two star review is only because they provided us with a 10% discount for the extended remediation time. From day 1 there were delays, miscommunications, and the manager of this job had the audacity to say that we were pressuring him when he was questioned about the delays and miscommunications. Quality of work and craftsmanship was extremely poor, and they left our apartment in disarray for three weeks causing a lot of stress and making my allergies 10x worse due to lack of dust prevention. Overall a really bad experience and I would not recommend puroclean to anyone.

We had hired these guys (recommended by our building) to fix up the floors and walls after water damage caused by a neighbor’s pipe bursting. They came in and did an initial assessment of the areas to fix. That’s when the fun starts. We were told it would take 6-7 business days to pull out the flooring and parts of the wall and reinstall new ones along with painting the walls. What we were greeted with was miscommunication between the managers and the on-site crew on what needed to be done (despite having this information for a few weeks before the job started), the on-site crew showing late (sometimes an hour later) than the agreed start time, taking longer than usual lunches, needing to go grab stuff from the warehouse or Home Depot because they were not adequately prepared, and shotty work that would require redos and touch ups. All of these things delayed what should’ve been 1.5 weeks of work to 3 weeks. Tiles were not ordered until 2 days before tiling was to start, despite having the information of what tiles we wanted for weeks, because of the deposit payment they required to place the order. Yet, no communication was provided to us that we needed to give them the deposit first, something we would’ve gladly done when asked. Whenever we asked them about what would be done to mitigate the delays they would deflect and tell us they don’t want to rush the job. We don’t want a haphazard rushed job too but the constant delays makes you wonder on their ability to do something in the time they set out and tell you. After having a chat with management about this, we thought they’d fix their act but even towards the end the crews that came were lackadaisical and their work needed to be touched up by others. Overall, just a poor showing from start to finish. If you go with them and they tell you X days, you should assume X+Y.

Our condo management company called in PuroClean after a hot water heater in the unit above blew. The crew was wonderful and had the sheetrock cut, air movers and dehumidifiers up and running very quickly. They walked my wife and I through the whole insurance claim process, as well, and worked with my adjuster to make the claim very easy. Highly recommend.