PuroClean Emergency Services

We went with this company after our basement flooded in March 2023 b/c of reviews. Well, our experience does not deserve a good review AT ALL!!!. During the drying process, they were supposed to come check dryers on Friday b/c on Thurs., they said it was almost dry and they removed some fans. No one ever showed up on Friday or called to say they weren't coming - didn't return until Monday. When we called to ask about this, we were told we would get a return phone call, which we never got. We never received an estimate or bill via email or mail. Randomly, we started seeing charges this summer on our credit card. When we contacted the office for a itemized statement, we were told they would mail one to us. They didn't! When we called again about a statement, we were then told they can't provide this by law and it has to come from our insurance company. Well, which one is it? We were told something different everytime we talked to someone, and we never received any type of correspondence with this company except on the first day. We find it hard to believe they could not give us a statement/bill. They were not transparent at all, and our card has been charged monthly; until recently, so we assumed our debt was paid. Now, we get a letter from a lawyer threatening to sue us for an unpaid balance. How are we supposed to pay the balance if we've ever seen a statement??? I guess we are supposed to read their minds. We have a high credit score and have always paid our bills. We are not rrying to get out of our responsibility. This could have all been avoided if they would have sent a bill or called us back to discuss the matter. We will NEVER use this company again!!!

They came out quick, worked with me so I didn't have to file a claim, and explained every step in detail. Thanks to their awesome work, they were able to save my hardwood floors and wall from a water line break. Hopefully I won't need their services again, but if I do, I wouldn't hesitate to call them again!

This review is long overdue. Back in March my parents called me at 4am panicked because they woke up with four and half feet of water in their basement. Being an insurance professional, they knew that I would know who to call to help take care of the issue. I called the PuroClean after hours number to speak with someone about the issue and they said that because of the storm they had already asked their teams to come in early so they could get help out to people first thing. A team showed up first thing in the morning to pump the water that hadn't already receded out of the basement. Once the water was out, the technician explained how the process would be handled through clean up and sanitation. There was a clear plan in place after the first day which put my parents minds at ease. They had been planning to list their house for sale and this was an obvious blow to the timeline. It took a few days to dry everything out and remove what could not be salvaged, after that the rest of the clean up went quickly. All said an done my parents had their basement completely put back together in about two weeks, which is remarkable when you see how much water there was from the pictures. PuroClean did a fantastic job with everything and my parents were able to list there house and sell it a few months later. You never want to have to go through a situation like this but it is nice to know that there are great professionals out there that know how to handle these types of events. Thanks PuroClean. As I mentioned before I am an insurance professional which requires me to take Continuing Education courses to maintain my license. Becky and Britni of PuroClean have hands down the best classes in the Dayton area. They have tons of real world experience and Becky has been doing this long enough to know how to get the group involved which makes the classes actually enjoyable. They always cater in fantastic food from a local restaurant for lunch! When the pandemic shut everything down, they didn't miss a beat moving their classes to the virtual environment. Not as much fun as in person but it allowed me to fulfill my credits needed to renew my license next year. Thanks Becky and Britni, I look forward to the in person classes again whenever that is.

I walked into my office to find a toilet that overflowed and ran all weekend. I called PuroClean and they were able to dispatch technicians quickly. They were able to extract the water and dry out the floors quickly so there wasn't a need to replace walls or flooring. The technicians were friendly and efficient. I would highly recommend them.

My insurance referred me to PuroClean to assess the water damage on my property. PuroClean got the inspection scheduled quickly. Collin came and inspected my property for moisture and repair work needed. He explained in detail his findings and answered all of my questions. Collin is very professional, honest, respectful and truly cares about his customers.