Paul Davis Restoration of the Mountain Resorts, CO

Paul Davis Resoration is reported as the best in the mountain resort communities. 8 months ago, I believed that, too, as they were the insurance company vendor. I truly believe they were going to be good and quickly get done what was originally a simple job. Everyone has been nice. concerned, but actions are more important than apologies. I have lost faith. Lack of trust and anger beyond words. A simple roof damaged ice jam wall has turned into a nightmare of delays, delayed shipment of materials, miscommunication, and worker shortages. Our duplex of 46 years was our main rental property. My father personally built most of the unit and was the county building inspector. After a bad tenent that illegally sub-rented and destroyed most of the structure, I had spent months restoring and ready to rent again. Eight months later with loss of income, the nightmare becoming worse, prospective renters shying away, I am still waiting for completion of a simple 1 wall in a bedroom that through miscommunication by the only licensed chemical tester in the county, the entire room was gutted by a outside Denver company to the roof with removal of brand new fixtures. New top of the line carpets, closets, light fixtures, insulation, new drywall and paint, and electrical. Heating, etc, were removed and destroyed. I have not yet seen the written approval of this demolition. It was apparently all verbal. Paul Davis is probably great with large commercial projects, but for ordinary mom and pop family operations, I am not impressed. I just want the job finished. I move happy renters in and put this nightmare behind me. Insurance can close the case. Paul Davis can be rid of me, and once again, I can have a rental home making money instead of a major nightmare loss. I am told I am an exception with these disasters repairing, I would rather be a satisfied, happy customer writing a wonderful glowing review.

They were so amazing fixing our garage after we had a small fire. It looks better than ever! Everyone was so nice and helpful and stayed in contact every step of the way. Highly recommend!

They were very quick to do the demolition of our kitchen. After that I've called multiple times about reconstruction with no word. They did the demolition in mid July, so it's been 4ish months.... The times I called they said someone would get back to me but it never happend... They only care about the big jobs....Use someone else...

The mitigation process was handled promptly. (Water heater broke and damaged the finished lower level of my house.) My insurance company disagreed with the way some things were billed/handled, and were able to come to an agreement with Paul Davis Restoration concerning those items.

We were generally pleased with the work that Paul Davis did. They were very prompt in their initial visit and water remediation. The contents people (Jayro, Maria, Angelica, Carlos, Jefferson, Manny, Kanner, and John) did a good job of keeping track of everything and putting each item back in its proper place. The three project managers did good work as well, including John, Wes, and especially Michael Craft. He went the extra mile above and beyond what was required. No detail was too insignificant for his attention. He kept us well informed and is a great communicator as well. A++ to Michael. Our only complaint is that it took nine months to restore our house. This was partly due to insurance money delays and part was due to general construction delays incurred by Paul Davis. However in the end we are satisfied. Our home looks better than it did before and we would recommend Paul Davis to anyone needing this kind of remediation work