Paul Davis Restoration of Northwest Connecticut

Paul Davis was recommended by my Nationwide Agent. They called me the same day my claim was filed and began the process the very next day. Tom accessed the damage and explained everything that was going to happen and how long it would take. He understood the calamity I had been through speaking to me with respect and compassion. The very next day Tom accompanied a crew came out and they immediately began working. They methodically went through all the damage and did exactly what we had been told. They cleaned up the water, took all the sheetrock, insulation, and debris out leaving everything very tidy. I have equipment in my home to minimize any further damage. The equipment itself is well maintained and will be running for a few days. Up to this point, they have been amazing. I would definitely recommend their services. No muss no fuss.

Paul Davis came to do a repair after another company did the mitigation after our dishwasher leaked. They went above and beyond to complete the project in a efficient time frame and precision. I am beyond happy on how everything turned out! I would highly recommend them to anyone in need!

Jamie and Ray came out to clean our house after it was damaged and they did an amazing job! The last time it looked this nice in the rooms where they cleaned was when we bought the house! Mike has been terrific to work with and I found the entire staff to be professional, even working around my stay at home work hours. Having to spend way too much time at home, I am enjoying and appreciating even more how nice the house looks.

Loved this location! I had a pipe burst in my finished basement on a Saturday of all days😒. Nevertheless, I had an amazing experience with Maria, she answered all my questions, was very polite and was able to arrange an appointment the same day! We even requested for them to do the rebuilding as well. Paul Davis did an awesome job, they're phenomena all aroundl! Highly recommend!!

I would not even rate them a one star. I am very disappointed in the service I received. I would not recommend them to anyone. I am a practice manager at a medical office we had a emergency flooding and reached out to Paul Davis to utilize there services. When questioned up front what the fees would be I was told I would only be charged for Water extraction from hard surface floor - Cat 3 water and for Applying anti-microbial agent to the floor Only to receive a invoice months later incident happened around 7/2021 it is now 1/2022 to receive a bill that is over $3,000. When I called to discuss bill Manager and office staff were very disrespectful and rude. I do not recommended them to any business or home owner. I am a customer who is paying for services I have every right to question a bill especially when billed months later. To then have a manger raise there voice and be disrespectful is so unprofessional. When finally getting to speak with the individual that did the job I was informed that there is a standard fee across CT, that they charge per square foot and that is why its so expensive but yet when asked up front was not informed of any of this. So workers were only there for no more then two hours and I have over a $3,000 bill "Because that's standard" its not per hour but yet no one could tell me up front. Please Please read reviews. Many other reviews similar to mine.