Paul Davis Restoration of Lexington

0/10 experience for water damage restoration. Their communication was terrible . The contractor that came to my house didn't explain anything. Just had me sign the work authorization telling me it was just an approval for him to work in the house. Ran multiple machines in my house for 4 days before he realized they weren't doing anything because water was still coming out through the drywall. After the leak was fixed the machines ran a couple more days. Costing me hundreds of dollars a day for the "rental" of the machines. They were supposed to be working everything directly with my insurance. Didn't hear anything from them for about 2 months after the water damage mitigation was complete asking for payment so I let them know I needed to contact my insurance company because I was under the impression that they had been talking between each other. I kept Paul Davis up to date with the whole process of me getting the insurance money and all discrepancies I had with that part of the process. I told them exactly when I was going to pay and they told me it was fine then days before I was going to pay everything they call threatening to place a lien. The day I am going to pay they call and tell me the paperwork has been started for the lien. Absolutely disgusting service all the way around. I will never recommend this company to anyone and I will direct anyone I can to other companys such as Big Red Contracting, who showed me how a good contracting company acts.

Ken Gray managed our home repairs after water damage. He was personable and effectively communicated throughout the process, listened and answered any questions we had as things moved forward. Alex Franco did outstanding repair and painting work and Rick and associates at Eli Plumbing were flexible in scheduling and conscientious and thorough in their work. All those involved were friendly and courteous and respectful of our home. They helped make our "return to normal" as stress-free as possible.

I highly recommend Paul Davis Restoration. The work was excellent, great communication and very professional.

If I could give zero stars I would. Worst company possible that my insurance provider called in to work on our house after a bad storm/tornado. Didn't tarp our roof, didn't board up our windows and didn't dry up the flooring correctly.. we now have bowed flooring. Oh also, we were on vacation when this happened and came back to NONE of the work being done properly. Had to call and have them come back to board the windows. We received roofing paper instead of boards and our own roofer had to come tarp the holes in the roof because Paul Davis said the roof was fine. But, just guess...we owe them a ton of money for "working" on our house. Just appalled by this company. However, if you are stuck with them because of your insurance. Josh, is the only person at the company who is willing to have an honest conversation.

I had a very bad experience with Paul Davis. The work to restore my kitchen after water damage took almost a year, and I was disappointed by the results. The lack of communication delayed scheduling and made working from home challenging with workers coming and going without notice. There was little oversight, and I don’t feel that Paul Davis was concerned with quality or timeliness. I hope I never have to do a renovation again, but I will make a different choice in contractors if I do.