Paul Davis Restoration of East Michigan

The Paul Davis team got started on my flooded basement on a Sunday. They checked with me during each decision to remove damaged materials and inspected the drying progress regularly. Adjustments were made to make sure all walls and cabinetry were dried. I was very satisfied with the thorough follow-up and the end result is a dry basement.

As part of an insurance claim, Paul Davis removed damaged floors/baseboard and did a full pack out and storage of 3 bedrooms, an office, two bathrooms, all storage closets and a hallway. They also brought back room contents and reset most items in the house (some I preferred to do myself because I was rearranging some iems). All in all, I was very pleased with the work. The staff was amazingly personable, respectful, and kind. One gentleman offered to hold a large desk top so I could clean it before reinstalling it! My reasons for not giving a five star rating are not all their fault but I will point out a few items: I had been displaced from my home 7 years ago for water damage somewhat similar to this claim. —The pack out from their competitors’ included cleaning all items before returning. The items were not cleaned this time, which was a bit disappointing. —Prior to pack out, I had purchased a brand new King size mattress that we had not sleep on prior to removal because I didn’t have the bed frame yet. Unfortunately, it was returned with lumps in the pillow top, probably due to it being either leaned on its side during transport, and/or during storage. This is one thing I still have an issue with, as it has not yet smoothed out and is unsightly, even with the linens and bedspread in place. —As the baseboard molding was removed, it was done in such a manner that some of the walls had tears in the drywall. The remnants of the baseboard were left in the bedroom (although they had done a wonderful job packaging up the laminate floors for removal. My finish contractor had to move kit to do the floors. However, when I asked that it be removed during the contents reinstall, the team did it with no problem! So, with that said, I will 100% recommend the PaulDavis company in particular because of their face to face interaction. Noah, Amanda, Alexis, and a few others whose names I didn’t catch are a credit to their company. Their thoroughness on 98% of the overall job was top north h. Just make sure if you have a king sized pillow top coiled hybrid mattress you request that it be stored and transferred flat!

While on vacation our upstairs toilet failed ..leaking into our first floor… within hours of finding it our insurance had Paul Davis Restoration cleaning up. Fast forward three weeks later they are finished .. with tons of fans on day and night, tearing out walls, floors and ceilings… also packing up our entire first floor into storage ! They were patient, knowledgeable, kind and understanding ! We worked with Noah and Amanda. We will see them again when all is finished ! Highly recommended😊

Paul Davis worked closely with our homeowners insurance to fix property damage (roof replacement, attic restoration, gutter repair, and a few more odd jobs) after a tree fell on our daughter's bedroom. The work was completed in a timely manner and our project manager Ryan Plevinski gave us regular updates on the process. This whole tree experience was traumatic for my family, but Ryan guided us through the repairs with patience for our many, many questions, genuine care for our well-being, attention to detail, and professionalism.

Paul Davis Restoration was a good company to work with when our basement flooded. They did a great job packing up and cleaning out the mess. It was very overwhelming when we discovered the flood but the team that came out to our house was kind, reassuring and professional. I feel confident in the work they did for us.