Paul Davis Restoration of Baton Rouge

One star is one too many. They gutted our house after hurricane Laura and put all new floors in and drywall. I started noticing within a few months that the floors were already coming up. I called them and told them what was happening. They passed it off as, during summer and winter, your floors are going to swell. At that time we were happy just be back in our house, so I just accepted their answer. Unfortunately, at the time, I started noticing the floors coming up (less than a year after they were installed) I did send an email, so I have no real proof that the floors are coming up due to poor installation. I did try to contact them by phone and email after a year, and they just never got back to me or returned emails. Apparently, the project manager I was communicating with and the others who had worked on our house "are no longer with Paul Davis." So leaving a review is about the only thing I can do at this point. We are going to have to replace all the floors that they installed. This does not include the window blinds they took down and put back up, that no longer work, wall outlets that were missing covers, and so on. I do not recommend them for anything!!!

I’m so glad a good friend referred me to Paul Davis Restoration. They were able to quickly get in and demo what needed to be removed so remediation could be done in my kitchen due to water damage. Their remediation services were great. After that they were great to work with for rebuilding also. Very professional. They communicated with my insurance company very well too. The project extended outside of the immediately damaged area in the kitchen and a lot of work was done in the dining room and bedrooms all while we were still living in the house. They were very accommodating when we found extra work that we wanted done. Ron and Austin Prevost were great to work with and seemed to always want to do whatever it took to get us the results we wanted. If we ever need services like this again in the future, Paul Davis Restoration will be the first call I make.

Mr. Ron and Mr. Austin did an EXCELLENT JOB in making my Mother, the customer, very happy. These two gentlemen were very professional. They ensured that all of the work was done in a timely fashion, the contracted workers were on time, efficient, and on schedule, and that the contracted workers did a great job cleaning up at the end of the work day. The work was of top quality and no stone was left unturned. All i's were dotted and all t's were crossed. Thank you Paul Davis Restoration for employing and contracting such MARVELOUS employees.

Excellent company, we had our shop floors redone and Chris Barnett was extremely helpful and easy to work with. He explained every step of the process and exceeded our expectations. Highly recommend.

I wish we had been able to use Alicia and Christy because Jessica provided horrible service to us. During the end of our disastrous experience with Paul Davis of Baton Rouge, she wouldn’t even answer our calls to talk about the situation. We have missing items, damaged items and unfinished work. The people they employed, in my personal opinion were not qualified for the job and due to translation issues were unable to reinstall our bed frame and laughed when I tried to explain how to them. We originally had ServPro here but our insurance company pulled them out and put PDR in to take of our home. We filed multiple complaints to our insurance company that were ignored and there was no communication available to deal with this. At least the owner Gary called us after we gave up and called the after hours support line. In a very professional manner he said Jessica would call us and then said she had personal issues and wouldn’t return our call. After a week and half of considering our concerns and complaints, he very professionally informed us that we signed a Hold Harmless agreement and they are not responsible for anything. He pointed out that since other contractors were present that PDR can’t be responsible and the contractors might have done it. Those contractors are my personal subs for my contracting company and we have recorded everything on our security cameras. Needless to say we will be pursuing this in Civil court and address all stolen and damaged items at that time. I hope others have a better experience with them as this has been an utter nightmare for us. Edit: Yet you failed to acknowledge or address the damage done to our home by your employees and only focused on the contents moved out and into our home. Damage that your original person came in, looked at and said "yes that will probably get damaged but don't worry, we will take care of it". Too bad I didn't get his name. Your employees came in, ripped out of cabinets, broke our counter tops, tore our sheet rock and then tossed everything back into the middle of the rooms as is, saying they were done and don't reinstall cabinets yet your website says you do remodeling. And to address the mold issue, your employees "sprayed for mold" yet afterwards our home tested for active mold that also reached into our duct work due to improper mold remediation which i couldn't find anywhere that you are certified for mold remediation. And you were contracted to remove the tile and mortar by our insurance company, came in, tore out the tile, leaving the mortar and claiming the job was completed. Every time we turned around, other than the pack out and move in, you were contracted by our insurance company to do projects that your people turned around and said, "no we don't do that" and then did amateur, incomplete work. We documented all of this. As far as no photographic evidence, you must have failed to look at the attached photos in this post.