New Balance Raleigh

We were sent over from the UNC specialty center for pediatrics to get some wide/extra wide toddler shoes for our son cause the regular new balance were still a little too tight with his orthotics. Karen did a PHENOMENAL job finding us what we needed and helping us compare what fit our kiddo best. She was very attentive, very helpful, and was honest in her opinions about his fit. She offered to hold onto another pair in case we decided to return these for the extra wide pair, but we are pretty confident we have what we need. In any case. She was lovely and we found exactly what we were looking for.

Grateful for the staff in Raleigh and the Durham store. They are helpful and understanding of my feet needs. Think it was Tyler, Karen and others. I highly recommend this store. Been having issues with finding wide shoes, they have helped me over the years. If they didn’t have it in store, they ordered it. Love the family atmosphere they display even when its a little packed in the store. They really helped me today. If you want to have faith in customer service again, go visit this store.

Visited this store on Saturday super excited because I love new balance in search of some new work shoes I wanted to have my feet properly sized and help to find a great fitting shoe. I entered the store they had a total of 8 people in the whole store I quietly walked around making eye contact with every person and employee but was never greeted. Made my way to the back of the store where I was finally greeted by a young African American employee asking if I needed help, frustrated and disappointed I replied “well I did but see how I walked past a store full of employees (Caucasian) and no one uttered a word until now I think I will pass. I left the store and have no plans to return for poor customer service.

I experienced the fastest and best shoe service at this store. I have wide feet so finding a shoe that fits can be challenging. As soon as I walked in the door an associate, Tyler, asked if I needed help, measured my feet, told me what he recommended for size and shoe style, and I tried the shoe on and it fit perfectly. I was in and out in less than 10 mins thanks to Tyler

Thank you so much, Joshua, for the information and help with selecting my first NBs in years! I needed a pair for when I’m walking, treadmill and working out. He clearly knows his stuff and was able to quickly help me get what’s needed:)