Murdoch Shoes

Terrible customer service, dishonest, and a crook. I ordered several shoes here throughout the years. The latest pair were screwed up. 2 completely different shoes. I didn't open the box until several months later. Once I realized they were different, I went back to the store. Owner says he was going to check. Then comes back to the counter and says to call him in 2 to 3 weeks. I show him the receipt and shoes and ask for a refund. He threatens to call the police. Written on behalf of my father Giuseppe Gencarelli. Enzo Gencarelli retired Passaic County Sheriff's Captain

No one in my house needs specialty shoes, but this store is nearby our home in Bloomfield. I have purchased many great pairs of shoes and one pair of slippers from them. We typically go there to get shoes for my 3 year old, we've always been happy with the experience. I took off one star because their selection isn't huge but they carry quality brands. Would recommend checking it out.

Roberto made me a custom made shoes for my 10 6E feet. I had 9 different requests such as 2 lateral wedge for my supination to be placed between the sole and welt, extra padding on the tongue and collar. Whole inside of shoe should have padding. Shoe height 3 1/4". Velcro hook and loop D rings long enough so i can get my finger to pull off. The only item Roberto did was Velcro that is not long enough for a finger to grab. When i asked Roberto why he did not do any of the above that was written out on a script. he would not answer. This is first and last time i ever go to Roberto at Murdoch. The parking at Murdoch is none. One good thing is the shoes fit without 90% of what i asked for. Doing this kind of work is a cry to stop working. My name is Mike Kaplan 73 years old and had 4 custom made shoes in the past 4 years.The script stated 2 pairs of inserts and paid for 2 pairs and Roberto said only 1 pair. Roberto needs to retire for His, Murdoch and the public's sake. I do not think he wants to do what people ask him to do.

I have been buying shoes and having my orthotics worked on by JT Murdochs for 20 years. Shop here, there is no comparison. No other clothing affects your overall health as much as shoes. JT Murdochs is more than a shoe store, they care about their customers health. Jul 23. Roberto recovered my prescription orthotics excellently. The SAS Decksider Mocs fit like a dream. Flat footed hardworking people who need the stamina to work two shifts can get the right shoes and orthotic service at JT Murdochs!

Stacey was great. She was patient and helped me immensely. I will definitely return to this store. Awesome shoe store.