MobilityWorks

As the past employee of this store, if you need to buy a wheelchair accessible van, I advise you to go elsewhere. The company itself is quite dysfunctional and senior management is inept. They hire via corporate nepotism (no experience in a technical field) to protect each other and hence, the business and customers suffer greatly as do the employees who are totally unappreciated. Not to be overlooked is the completely inadequate service department. The techs do great work, the manager is honest and forthcoming, but if you need service, pack a lunch, because your vehicle will be tied up for, well, your guess is as good as mine. They refuse to staff properly and once again, the customer suffers. This will obviously be interpreted by the company as sour grapes, but I assure you, its quite the opposite, I have thirty plus years as a successful GM having won numerous awards and recognition etc.. Lastly, the average profit this store makes on people who are already physically and financially challenged is sinful. Think of a ridiculous number and double it. Visit the Toyota store north of Baltimore that will sell you a similar van and cost you thousands less and the guy is great to deal with. So, do what you want, but I advise you to seriously shop around and whatever price they give you here, know they have thousands of dollars of markup in the vehicle. My advice however, is go elsewhere. (Had to give one star because there was no opportunity to give a minus score...)

While helpful to have this service available, I do wish there were more company options. The van we were given had a number of different issues. It was not clean! There was a used straw found in a backseat cup holder and we found crumbs and hair in another set of cup holders. It was noisy! There was a noise coming from the back of the van but we were told to just ignore it, as there were no other vans available. The noise could have come from the back windshield wiper which seemed to be installed improperly. The wiper was wiping in reverse, so the area under the back window was being cleaned instead of the actual window. Lastly, it was damaged! There was a crack and pieces missing on the van just underneath the driver side door. I hope improvement is forthcoming.

If I could give this company a Zero I would. I should have taken heed when I made an appointment and the sales person didn’t show up. I received a call several months later and decided to give them the benefit of the doubt. Purchased a van for my mother and I should have read the reviews before I made the purchase. Apparently there is a pattern for this company to take your money and not stand by its products. I was given the manager’s cell phone number but he is not responsive. A survey was sent for completed service that never took place. Be warned: do not purchase from this company.

Bad experience with Mike in service. If I could do this myself I would have. That's why I needed your help and without attitude. Asked another gentleman for help from office staff, and not much better.

I am very unsatisfied with my dealings with Mobility Works. From start to finish it has been a terrible experience and I would definitely not recommend doing business with this company. I have called and left multiple messages and No response ever!