Midas

My boyfriend typically does my oil changes for me but was busy and I was over due so I came here. The wait was fine but when my car was done they told me I needed new brake pads and rotors pretty urgently and that it would be $450-500. They were trying to pressure me into scheduling my appointment right away but I declined. I had my boyfriend check my brakes when I got home and he said they’re not even half worn down. Very disappointed by this up charge, don’t know that I’d trust them with my vehicle again. UPDATE: I got a call from Midas a few days after my review. The gentleman on the phone said he felt like my review was a bit harsh. When I went to explain to him my experience and what my boyfriend said he tried to gaslight me and say that they told me the same thing (that my brakes still had about half their life). I explicitly remember being told they needed to be changed within the next oil change and the mechanic said I should be careful. The gentleman on the phone also said that on the sheet they have the brakes are only yellow meaning they were just on their way to be needing to be replaced, I was never given anything to indicate that, just my invoice. He just kept saying that my review was too harsh and basically trying to guilt me into changing it. I also don’t think that I ever got an apology for them trying to up sell me nor did they take any sort of responsibility. Had they apologized and taken responsibility I may have given a star back.

I really feel like I was scammed. I took my vehicle for an oil change and paid the extra money to have the fluids topped off in my vehicle. About 4 days after, I noticed a burning smell coming from my engine. When I looked under the hood, there was spilled oil from the oil change. I usually take my car to Emich on Wadsworth and Jewel but I wanted to try Midas since it was a little more economical in price. I had to get my engine cleaned to avoid the smell. Also, when completing this process, I noticed that they NEVER topped off the fluids in my car. Coolant was still at the same level as before. When I called, I spoke with Frank and he insisted that my coolant reservoir is cracked because his staff did fill it. Nope, its not cracked, it was never topped off. I do not trust this place. Staff was initially nice when I took my car in but when I encountered problems, I was basically called a liar.

These guys just want to gauge you. Charged me $450 for diagnostics and a new battery. Turns out it was the alternator that was bad, the battery was probably fine. But they wanted $950 for the alternator not including installation. We left the shop to go kill some time while our car was being worked on, and after waiting so long we decided to just show up and see how it’s going. We walked in and said hey how’s it going? And the repair man replied “oh it’s going great, for me.” with a snarky attitude, like he’s enjoying our suffering. He then gets on the phone and orders said battery that he determined was needed 4 hours prior. When I confronted him about why it took so long to order the battery he claims that the computer says they have it, but they can’t find it. But this should not have taken 4 hours to look for it and determine they do not have it. I really got the vibe that they throughly enjoy screwing people over. Just go somewhere else.

I was on a time crunch about to head up to Telluride and my car hadn’t seen love in awhile. Asked if they could do a quick oil change and some air in my tires and they said 45-1hr. Service was done under an hour. My only gripe is I had a maintenance reminder on my Honda which they turned off sometime while doing the service. I know that reminder was for much more than just an oil change, so I wish they left that on. Great and easy service. Good manager. Good price. Super convenient.

Customer Service was great from all but Tyler. Had interaction on multiple occasions. I was also pleased with the work they did, time in which it was completed, and the communication when we fell out the time frame. I have been meaning to to rate Midas because I was pleased with their service when I left. But my Mom passed 3 days after I picked the car, had another mechanical issue and wanted to contact Midas with issues found regarding the additional work. I contacted Midas today, had to talk to Tyler again, he advised the store manager is not in today. I apologized for not calling sooner but my mom had passed and proceeded to explain the Squealing there had previously advise me of, was a pulley that needed to be replaced that ended up being a tool tray they had left in the vehicle when they were doing the repairs, see the attachments for the repairs. I’m not looking for any compensation, but Tyler‘s responded, “OK”. The response is unacceptable as I it appears they may have caused an issue to cause a reason to charge more. I left there confident my 18 year old son has a reputable company I can trust to do the right thing with me on another state. The reason for my concern is that if they already confirmed the issue was the pulley and just didn’t have enough time to fix it, then why wasn’t the tray seen prior to diagnosing the vehicle and having me set up arrangements to have that fixed with Midas.