Midas

Been going here for 3 years. First year I didn't have time to do an oil change in my jeep, so I dropped it off and came back 6 hours later and they didn't even start... 2nd was last year. I needed new brakes and nobody else could get me in that day. I went and they said the lock nut I provided didn't match the one in my car. (probably mistake from the tire shop) They told me they could just bust it off, I could buy a new nut from them for $2 each. I said fine... They gouged my rim with an air hammer. Last time was 2 days ago. Every place was booked, all I needed was tires put on rims, nothing else. They refused to do it because I had a Tesla now. They are just tires, brought my own, and jack pucks for the lift. I'm fine with waiting as long as I never see them again.

Called at the last minute for an oil change as I was overdue for service. Kevin, the new store manager was very customer service focused and was able to work me in almost immediately!!! Very professional and friendly. Has earned by business in the future. Tom Sally

The staff were very friendly and helpful! From the first phone call to the end of my service, every individual I worked with had excellent customer service. I had to go get parts from Toyota (who were less than helpful...big contrast!) but Midas was willing to help me understand what was needed and then install the part. I was able to make a same-day appointment and then walk-in for more help later in the afternoon. The waiting area is cool, quiet and comfortable. The receptionist, manager, and technicians worked as a team to get me back on the road!

I called looking for assistance diagnosing a problem with my daughters Chevy Volt and the GM Alec at the store went above and beyond to assist us even when he determined that the problem was something the dealership had to fix. He was professional, helpful, knowledgeable. I have no doubt that I will send her there again if and when her car needs service.

I came in for an inspection and an oil change and was met with speedy and I efficient service for my vehicle from the crew. I especially appreciate the excellent customer service I received from a Midas employee by the name of Turner. I’ve recently moved to Ames, IA from Syracuse, NY and was nervous to find a go-to car repair spot for all of my auto needs, but Turner and the amazing crew at Midas expelled my worries. This auto repair shop will be the only place I bring my car in for service. Thank you, to Turner and the Ames Midas Crew for taking good care of me and my vehicle.👍