Midas

Edit to a previous review - I rated this place five stars because they encourage it for a coupon and first time I came in. The manager there was very nice and I had no issues. However, second time I came in - it was for a standard oil change and they informed me I needed like 4k worth of work done on my car. Now my car isn't that old, and I know enough about cars to know that half the things on their 'list' wasn't necessary. Not to mention the prices they are trying to charge - such as 40 dollars to change a filter I can change myself for half the price. The lady at the desk showed me the filter (which felt a little shaming, I did not ask for an example) and would not let it go when I told them I was uninterested in getting all this work done. Came in again for diagnostics. I called for quote and they told me 129. I get there, and they're charging me $150 because they conveniently forgot to mention the quote was without tax. Pro-tip to not make people angry, mention that. If I hadn't wanted to know what was wrong with my vehicle sooner rather than later, I would have left. What ended up telling me was wrong this time had nothing to do with previous 'needed' work, and they kept it vague enough that a second opinion didn't even know what they were talking about. I will not be using this business again.

Normally when I come here they are great with my vehicle. However this time when I brought it in it was completely diagnosed wrong. They said the reason my check engine light was on due to a timing issue and it will cost $2700. I immediately call the dealership in town and take it in cause I have a warranty and they come back saying that they are way off and it was just my vcct circuit was covered in oil and they need to just replace that and the plugs for $485 charge. Like I said I don’t if this was a one time accident or they just have an unqualified technician working there cause that’s a huge difference in the amount being charged. My suggestion you might want to check your technicians background again.

Had tires mounted and balanced on factory rims taking off factory tires that had no road rash.

I had my front brakes replaced on 03/21/23 at 95,188 miles. I also had other work done that day, including having a fog light replaced. After I got home I turned on my fog lights to make sure they both worked, and discovered the fog light that I was charged for was not replaced. I had to drive back to have it installed. Last Friday week when I got off the interstate and slowed down my steering wheel was shaking so bad I thought I was about to lose a tire. 9/19/23 we took my vehicle into the shop I usually go to for any tire related stuff and found out the issue was my brakes, not my tires. Apparently something about how they were installed in March made them overheat, severely damaging my brakes and rotors, and I needed them replaced. My vehicle had 101,044 miles on it. Because it was a safety issue I had the brakes replaced rather than risking driving back to Midas to see if the brakes were covered under warranty. Brakes should last longer than 6 months of regular driving.

James Sims provided excellent customer service. He went above and beyond to make sure that I was able to drive off the lot. I will be back next time I need car help. Thanks for him for the excellent experience I had. Annette Hunt