Midas

Mr. Paul at Midas is a very nice guy. He goes out of his way to help his customers as I have seen and experienced first hand. He is caring and I will be a repeat customer. It is hard to find reliable repair shops that aren’t trying to sell you things you don’t really need or gouge prices for simple repairs. Yes you are going to have to pay shop prices but the peace of mind is worth it for a good repair.

We were wanting an estimate for struts/suspension work after another company gave us a costly quote. Paul got us scheduled right away and completed all work in a day. Extremely happy with Midas from start to finish! Exceptional work and service. These guys are great! They will be our first call from now on.

Based on my experience with this business, unless you want to risk being overcharged, and disrespected by the manger and franchise ownership, I suggest you take your business elsewhere. I took my 2007 Honda with over 250,000 miles here because the serpentine belt had literally fallen off, completely intact, a few blocks away. Besides, I was under the impression that Midas was a name/brand you can trust. I was contacted by Paul (mgr) who provided a diagnosis that a belt had become wrapped around something, damaged this and that, and quoted a repair in excess of $1000. I explained to him that I was a bit confused by the diagnosis because the only belt that could be wrapped around anything was on the passenger seat complete and intact with no damage. Ultimately he stuck with his diagnosis, and I let him know that I would just pick the car up. Paul's response to me was "well, you don't have to accuse me of being dishonest if you can't afford to have your car repaired". I never accused him of being dishonest, but his diagnosis of a belt wrapped around something was not quite plausible since the only belt was on the passenger seat and in perfect condition. I let him know that I could definitely afford the repairs, whatever the cost, but I wasn't trying to put over $1000 into a 17 year old car with over 250K miles. I also let him know that I was offended at his disrespectful and unprofessional comment, and asked to speak to the manager. After a bit of back and forth, he provided me with the name and number of the franchise owner, Michael Reed/Reed Automotive. I contacted Mr. Reed and explained the interaction I had with the manager of his store. He proceeded to accuse me of "getting into a pissing match" with his manager, and asked me what I wanted him to do about it. Clearly, this was an exercise in futility. I let him know that he was as equally disrespectful and unprofessional as his manager with his "pissing match" comment, and I would be escalating to Midas corporate. His response was to tell me to come and pick up my car, which I was already planning to do. I managed to save $500 by having my car repaired at Michigan Road Automotive, where my patronage was met with the respect and customer service I would expect from any business, let alone one quoting a repair in excess of $1K. Based on my experience, I would strongly discourage anyone from patronizing this Midas location/ownership, and highly recommend Michigan Road Automotive. If this is the way Midas allows franchise owners to treat customers and represent the Midas brand, I doubt I would go to any Midas location after this.

Service from all involved was great. Only bad part was extremely long wait I had for parts to be delivered. Edward was kind enough to give me a synthetic oil change on my next visit for my car. Overall I've always been satisfied when I leave there, this time was no different. Thank you. Brian R

As a former employee, mind you by choice, I was not fired. This store is the worst thing that could possibly happen to your car, they are the reason mechanics get a bad rap. I have watched countless things leave that should not have been rigged up because Paul didn't want to fix it right. I find it strange that when a technician says that a car has a blown head gasket, that Paul would instead turn around and sell the customer a water pump, thermostat and a full cooling system flush and service. Paul seems like a great guy but if you look behind the scenes he is crooked, selling items to fatten his commission. The next time you go here and Paul " takes a second to see what he can do with the price " keep an eye on how many hours of labor he charges and how much the discount is. He will add hours onto the labor price of the job and then apply a discount. It appears that you get a significant amount off when in reality you're paying much more for the labor. Paul still sends me messages regarding the store though I have requested he remove my number from his system. He STILL contacts me. This store should not be in business. They are overpriced, dishonest, and simply take advantage of their customers. Please save yourself the trouble of dealing with this company and go somewhere else.