Midas

After looking at our handicap accessible van, the manager Michael Swift went over every individual item on our van that needed attention. He gave us the list of items in order that needed fixed first. Being the day after Christmas, the shop was busy but all the workers were friendly and attentive. We will be back to take care of our van services.

We saw all of the good reviews and decided to come in to have the oil changed and the tires rotated on our car. Not sure if we came on an off day or what but we had terrible service. It took 3 hours for them to change the oil and rotate the tires on our vehicle. We arrived right on time for our scheduled appointment and it took them 45 minutes just to pull the car into the shop. After two hours, someone finally apologized for the wait and told us they were just about to rotate the tires on the vehicle. The guys working the front had no idea what was going on. I heard them on the phone with one gentleman and the Midas worker told the customer he would see what he could do to get the car worked on faster. The worker set down the phone after the call had ended and just kept on working. He never once went out to check on the gentleman's car. Another man came in for his 12:30 appointment and was told it would still be another 1.5 hours before they could get him in, even with an appointment. I understand that everyone is short-staffed, but whoever does the scheduling at this location does a horrible job. They are clearly taking on more work than they have the capacity to complete in a day.

This is the second time coming in to Midas for an oil change. Like the time before they did not disappoint, they are very helpful, kind, and overall have a great work ethic and environment. I'm happy that I found a place where everyone is respectful. And I love how they don't try and force me to add any extra services, which then allows me to do my research and decide to add extra services, but not because of pressure. Shout out to Adam for doing the best he could (inside joke)! But Adam was very helpful and informative!

Great customer service with quick and accurate service. That’s what customer service is all about! Had trouble with some electrical issues with a headlight housing unit, they were quick to let me know that I needed a new one and they would be more than happy to get me in the next day to get it replaced and give me a cheaper option for bulbs rather than charging me for the most expensive package. Justin was so nice to me and letting me know all the updates. Thanks everyone for their help. Will definitely be my new spot to go.

I was late to my appointment, they continued to help me graciously. I’ve had an issue with my tire for quite some time, they addressed the issue same day. They offered other services that I could possibly need that I appreciated especially for someone who has no idea how to maintain a car. Thank you Midas North Rock for taking care of my car.