Menards

I generally avoid Menards but Lowe's and Home Depot didn't have what I needed. I was going to order online, but I was still going to have to go in the store and get the items I needed, so that defeats the purpose of ordering online. After spending the better part of the afternoon purchasing and finding a d loading everything, we had to go back in to get a refund on a couple of items that weren't in stock although they showed they were in the system. It was extremely inconvenient. The other reason I avoid Menard's is because of their ridiculous rebate system. They even advertise the prices with the rebate, even though you actually pay full price up front. After purchasing, then you have to remember to pick up a rebate form, MANUALLY fill it out and MAIL it via snail mail. THEN it takes 6 to 8 weeks to actually receive the rebate. How antiquated! BUT WAIT, the rebate can only be spent at Menards. What a joke and a rip off. This is why I avoid Menards if at all possible. I added a star for the kind employees, one of the few good things about shopping at Menards.

If you want lumber that is straight, not cracked don’t come here. Purchased 130 2x4x8 studs and 6 out of 130 were usable. It is all trash wood. No one wants to help you and are cranky when you ask them to see if they can swap out for decent wood. Going to Lowe’s. Lost my money from here on out.

I've been a customer since the Florence store opened and I love the low prices, the wide selection, and how easy it is to find things with the layout of the store and their item finder on the Menards app. But above everything else is their commitment to customer service. I recently realized that I had not received 3 different rebate vouchers (over $70 worth total). One of the rebates was almost a year ago. I contacted customer service and a few days later I received all 3 of my rebates... No questions asked. Truly amazing company.

I wish there is a zero star option. I ordered furniture home delivery and one of them was broken on arrival. I called their store and they said they can send a replacement next day. I waited for 4 days and no one showed up. Called their store and was put on hold for like 30 minutes. Went back to the store and spoke to the manager of delivery. He said he can’t figure out why it was not delivered on Tuesday and can’t figure out who handled my call. Then I spoke to the store manager and his body language showed clearly he doesn’t care least bit about my concerns. Looks like this Menards don’t know how to handle deliveries and how to handle customer communications. UPDATE: After visiting the store in person on Sep-1, the order delivery manager said my order will be delivered on Tuesday 5-Sep. No one showed up on 5-Sep. I called menards again on 6-Sep, they can't figure out what is going on and they said they are going to call me back. Here I am going in circles trying to get my furniture after paying $103 for delivery. This is miserable.

Ordered a ceiling fan tons of hardware missing. Box had been resealed (I thought being brand new never opened) and all of the hardware bags opened and scattered throughout the box. Hardware that shouldn't be in the box somehow magically there. Have to waste time and gas onto have a working light in my living room since I took the one down already. Called and general manager at florence told me it just happens. Also that opening boxes is ok to do in the store. They'll replace it but I have to spend more money on gas and time out of my day to do so or I won't have light in my living room. Very disappointed