McDonald's

First time in this McDonald's location, since it is fairly new. The restaurant was clean and very modern. It had a few kiosk stations as you enter. The lady taking our order was friendly. We were given a number and told they would bring the food. Shortly after taking our seats they brought our food. The food was good and freshly made. The only issue with this location, was contrary to all other McDonald's I've been to, this one does not have the beverage station available to customers. Drinks are done behind the couter.

First time eating at this McDonald’s. I ordered the steak egg cheese bagel. They were out of bagels but the staff persona helped recommend an alternative to the bagel. It was even better and plan to change out the bagel every time now.

Both my husband and I ordered breakfast here he got a sausage mcgriddle and i got an egg mcmuffin. BOTH OF OUR SANDWICHES HAD BURGER MEAT IN THEM!!! 🤢🤢🤢 not once did they tell us they were out of breakfast meat or anything!! Just slapped two burger patties in our breakfast sandwich and called it a day. And to make matters worse, we contacted regional manager Mr.J Holthaus and not only did he say it was impossible they could do this(didn’t believe us until we sent the picture) he then retracted said he would offer us coupons in the mail. We asked for a refund and its been THREE TIMES and well over a month now reaching out to him and still no refund or anything!!!!! Last time reaching out he said there will be something in the mail by Monday. It is now Thursday and still nothing. Horrible service inside the store and out. We just want our refund!!!

On a good slow day, they're good. When it's too busy, crowded, and has a lot of traffic you can forget having a good experience. I'm not sure what happened but management & employees both aren't very good at customer service. I've had multiple orders end up wrong. I've had employees end up getting snarky and rude. I'm aware it's just a McDonald's after all & it's not like a sit down restaurant. It's fast food. But even so, you shouldn't be waiting on an order for longer than 20-30 minutes. You shouldn't be waiting for a mess up multiple times on food that's listed in the receipt how it's wanted to be done. You shouldn't have employees and mangers treat you poorly for having the audacity to have an order fixed. Maybe they'll be good again but they've gone down hill fairly quickly. If you want a good McDonald's, it's not this one.

As always I rate fast food restaurants on QSC. Quality, service and cleanliness. This location definitely scores high marks on all three. The dining area and kitchen were both immaculate. Service was great. The food was fresh and didn't taste like it had spent half the morning in the holding cabinet. Great experience.