McDonald's

We came here for an ice cream. I have pictures of the restaurant inside and out because we waited for at least 10 minutes to get them. I don’t have the picture of the ice cream because my husband threw them out before I had a chance to take the picture. They are small, hard and crystallized. They look really gross.

Doesn't everyone love Micky D's every now & then? After a very early airport drop-off, we decided to stop & make our very loud tummys happy. The McDonald's on 520 & 95 is a usual stopping place after a long trip to & from the airport for us. In the drive-thru line, we were up to order before we realized it, however that was because the menu was not working & we were talking so didn't notice we were up to the order speaker and being asked for our order. When I asked the "voice" to turn on the menus so we could see what we wanted, she politely told us it was not working ( don't you think they could have closed that drive thru side down). No wonder it went so quickly. All the cars in that lane went back around to the end of the other lane for service. Well we started to do the same when we saw the line. Better idea, let's just go in & eat. It was 6:30 am & the doors were locked!!! Whatever happened to them opening at 5? Sign said 7am. Ok, maybe I haven't been there 1st thing in the morning for breakfast lately, but I didn't realize it was THAT long. We received the food we asked for, but customer service has gone out the window. While the "voice" was very nice & accommodating, she forgot to tell the cook & helpers to be the same. I'm guessing there is no quality check at this one & that the cook staff was betting no one wanted to get back on that line to complain. Maybe the special request didn't mean much to them, but to the person eating it, it was a necessity. Maybe that's why we don't go there as often as we used to. Well, customer service has sure taken a nose dive or is it just laziness?

I'm sorry but McDonald's is an American staple and these stores no longer measure up to a standard that I expect. I don't care if they're franchised or not. Every single store needs to be run the same way with a high standard of rules and ethics. They are being run by inept people that half the time could care less about the customer or their job function. Half the time you can't understand them because they don't speak English. Clean up your stores and then you can talk about making more money per hour. The new design is cold and inviting. They're not clean most of the time and there's utter confusion inside and out. Your customers deserve better.

The drive through was crowded, so I took the rare action to park and walk inside to order. Stood in front of the register for 5 minutes while workers went back and forth around me. Finally, the guy behind me said loudly "can we get some service". The same lady who had passed us 10 times before then came and took my order and also the 5 people behind me. My food showed up less than 2 minutes later and was fine.

Did y’all get a White Castle shipment on accident??? Is this the mini Mac??? If this is a Big Mac please post a kids meal Patty size. Yeah those are normal size pickles. Get what you pay for …. Or do you. You pay your managers 30k a year and still cut corners like this? Y’all need to figure this out. This meal cost $10.05 for a normal medium (smallest available size) “Big Mac Meal” so prices go up but portions go down? How is this the direction of your company.