McDonald's

All the recent one stars makes total sense. To begin we get here at nighttime and not a single one light on is outside. I thought it was closed until I saw people inside. Went in waited at the counter, employees in the kitchen saw us and didn’t come take our order. Ordered at the machine, finally got our meal. It was made fine, no napkins on the counter or large lids.

Jackie was amazing tonight, she was incredibly kind to me, my mother and two toddlers. She made us laugh and my kids calm down while we were waiting for the food. She even surprised our toddlers. Thank you Jackie for such a great time in a short amount of time, please send me a website where i can keep sharing the great moment. You’re amazing Jackie thank you again!!!!!

The manager gave me old food… THE MANAGER! Lettuce was awful😪, they don’t care about people’s health. If I get sick it’s because of you! You know what are you giving to the customers! Worst place ever…

My name is Gabriel and I just had to reach out to you to voice my serious concerns with your restaurant’s management and the quality of service and food I received last night. It was absolutely disgraceful. My girlfriend and I went to your Melenia location last night at about 11pm. When we arrived, we both had deals we wanted to use. I had the app installed on my phone and she had the app installed on hers. We had 2 separate orders. My deal worked fine, but for some reason, hers did not. The employee working at the time must have made a mistake. Anyways, she was charged full price for the meal($10+ instead of $6.59 which was the deal) so, we simply asked the manager at the time( A young Hispanic female. Picture attached) to refund the order and recharge it with the deal applied. She replied “we don’t do refunds here” and said that we were the ones that had the problem and that it is what it is basically. I asked her to please try and she refused to do so and was very rude about it too. She was rolling her eyes and everything. I told her that if we can’t get the discount, could you at least throw something in for free to make up for it? And she just slammed the window in my face. That was COMPLETELY UNPROFESSIONAL AND UNACCEPTABLE BEHAVIOR FROM ANY MANAGER PERIOD. To make matters worse, the quality of the food was horrible. The fries were rock hard and completely inedible. The burgers were also cold and didn’t taste fresh at all. I asked the manger to come back to the window and showed her the fries and she told us “that’s how they all are” , “it’s the oil” and “they are all like that”. This is completely unacceptable and untrue. I’ve been to probably over 100 McDonalds locations in my life and the fries are NEVER like that. It’s very disappointing to se such poor quality of food. And to add insult to injury, the manager refused to remake them! Like are you serious? Never in my days has any manager or employee of a McDonalds franchise refuse to remake food that wasn’t to the customer’s expectations. NEVER. She would remake ANY of our meal and my Fiancée over paid as well. This is not okay by any means so my fiancée and I decided to wait at the window until the manager agreed to make things right. She never did. As a matter of fact… she did the opposite. She literally called the cops on us!!! Absolutely insane! Not only did we receive horrible service from rude staff and horrible quality food, but we had to waste time speaking to a police officer. I am absolutely blown away and lost for words. This type of treat and behavior should never be tolerated and the manager on duty should be fired immediately. I will NEVER visit this location again and am beyond disappointed in this location. Honestly it makes the entire franchise look bad.

Super rude employees. Worst customer service ever. Treated poorly as well and good quality was sub par. Worst McDonalds experience I’ve ever had in my life. They didn’t honor the deal and then said it was “our problem” and “we don’t do refunds here” when I tried to have them correct it. Unbelievable.