McDonald's

I didn’t get to order or even get in the door because it was closed. Change the hours if you’re going to be closed at 10:15 to foot traffic or dine in customers. I know you don’t want to work but hours of service make a difference.

Avoid this place at all costs! The employees are incredibly rude, constantly grumpy, and will make you sit in the drive-through for 10 minutes and then hand you a bag with a half filled large fry that is cold and no napkins, and then act like you’re the one with the problem. I came by here yesterday also, and was afraid to order fruit because the guy on the drive-through sounded so angry. I was worried he do something to my food. So I just got a drink. Today I came back thinking things might be different and it was worse than ever! Rude, rude, rude, cold food, disgusting service. And don’t bother trying to call the number that they have next to the counter, it’s disconnected .

The food was okay the hamburger was cooked a little too much for my taste other than that the food was great french fries cooked perfect just like McDonald's always does. I ordered three apple pies for me and the kids they only had two so instead of refunding my money they offered me to cookies instead of one apple pie I thought that was pretty cool. They're always so helpful, employees always nice and courteous and helpful. Will definitely return to this McDonald's again.

Amazing customer service. I had a bad day, a full van of kids and tears down my cheeks, and I just wanted something sweet to sip on. And was too tired to make dinner that night. I was so upset about what was happening in my life that I had forgotten to get a happy meal for my kids. She noticed the guilt and disappointment in my eyes and she said not to worry, they were backed up anyway and I wanted to make their service quick as possible and asked her to surprise us instead of making a new order. She talked to a manager to comp the kids meal and I moved to the second pickup window patiently waiting. I hear a lot of rude things said when some people make orders, it’s much easier to just be nice. These people are serving you and trying their best to put a smile on someone’s face. Please treat McDonald’s employees with respect. I’ve ran into many wonderful employees in Prescott Valley!

Seriously the big mac is half the size it used to be. Ridiculous that you all shrunk it.. Totally unacceptable.