McDonald's

Review for McDonald's in Defuniak Springs, Florida I recently visited the McDonald's in Defuniak Springs, and I must admit that I was deeply disappointed with my experience. While McDonald's has a global reputation for its standardized quality and service, this particular location significantly falls short. Cleanliness: This is a primary concern for any establishment that serves food. The bathrooms were not in a state that I would expect from a renowned chain like McDonald's. I have attached pictures for reference which speaks for the situation better than words. Staff Presentation & Professionalism: The staff members were not wearing name tags. This makes it difficult for patrons to identify and communicate with the employees, should there be a need to address any concerns. Proper uniform and identification are basic tenets of service professionalism. Service Inefficiencies: Despite choosing the "Eat in" function, as seen in the attached picture, we were not served at our table. Instead, the staff would shout out the table number from the counter, expecting customers to retrieve their orders. This is not only inconvenient but also particularly distressing for individuals with disabilities. Presentation of Food: It was surprising to see our order packed in a bag instead of being placed on a tray. The attached picture showcases this. The essence of choosing to dine in is lost when the presentation feels like it's been prepped for a takeaway. Staff Activity: Roughly a minute after capturing these photos, an employee did begin some cleaning with a broom, but once again, she wasn't wearing a name tag. Additionally, many staff members seemed to be congregated at the front, behind the register, rather than attending to customers and ensuring the dining area was in order. Furthermore, an attempt to mitigate negative feedback was evident from a handwritten note displayed, as seen in the attached picture. This note seemingly entices customers with the offer of free food in exchange for positive reviews. Such practices, in my opinion, are not genuine or transparent methods of addressing and rectifying genuine concerns and feedback. It's essential for businesses to prioritize authentic customer experiences over superficial ratings. We fully understand that someone internal to MacDonald's may identify us as a customer. You can be rest assured that we will be back at this location to see if it is getting any better. The next step is to talk to corporate if the issues remain. In conclusion, this visit was far from the standard experience I've come to expect from McDonald's. I hope that the management takes note of these glaring issues and institutes changes swiftly. A location's cleanliness, service efficiency, and staff professionalism directly reflect on the brand, and from what I've witnessed, there is substantial room for improvement at this particular McDonald's.

Check your breakfast sandwiches for egg shell if you get egg on it. This was one that we got for my 4 year old niece and luckily she took a tiny bite and said she didn’t want it so we took it with for later, well after sitting in the car for a couple hours we decide we were gonna throw it away. I noticed there was a couple pieces of egg shell sitting on the bun and jokingly said I usually like my egg without the shell, but I took the bun off and to my surprise find this. It was literally a whole egg shell crushed into the egg patty. Man was I glad we didn’t make that kid eat that sandwich or anyone else decide to eat it. Just an fyi to people to check your stuff I know it becomes normal to just grab and go and eat, but it opens my eyes to double check.

No idea how this guy made employee of the month. He ignored me the entire time I was in the store. I’m giving them 2 stars because the fries were fresh.

Pretty upset really can’t afford coffee but I decided I had a long drive and just go ahead and get me a cup. I’ll let it cool off for 10 minutes and then I tasted it and it was the worst five dollar cup of coffee I’ve ever had. I won’t be coming back. Pretty upset with this experience

Worst restaurant I’ve ever been to. I’ve never received a correct order and the place is always grimy. Today they forgot my fries and the bbq sauce on my McRib that came with a single pickle slice on it. Lol. Also, the truck stop it’s attached to is absolutely FILTHY and the bathrooms are disgusting.