Loja TIM

If you don't want to ruin your day due to the stress of a company unable to provide basic customer service, it's best not to go to this store. The problem starts with the waiting time, which every time I went was huge. There are no appointments, it is first come, first served only. But, without a doubt, the main problem is the company's operating system, which never solves anything. I went several times to resolve a basic ownership transfer problem and it always showed a loading failure, causing the attendants to ask to come back later. However, all attempts were unsuccessful. It was more viable to port to another operator than to continue insisting with TIM, unable to resolve a customer's most basic problems. Another negative point is the low number of attendants, whenever I went, there was only one attendant available, making the waiting time in line even longer.

You go to retrieve a number and there is never a chip in the store, they say it is out of stock.

This store should be closed, because the service is terrible. I was waiting 50 min one and yes, because the attendant said that in 30 min the manager would bring it. Then he said that he would not bring more, after 50 min. Horrible

It's not an official store, it solves nothing!

Unprepared and liars.